Client Service Associate

THE OPPORTUNITY:   

Our service professionals play a vital role in supporting our clients with day-to-day account management, claims management, and underwriting services that ensure they have what they need to protect what matters most. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative insurance solutions.

The Personal Lines Client Service Associate is responsible for providing exceptional service to our clients and their co-workers. They work collectively with assigned Account Executive and Account Managers to provide support in selling and servicing to our current and new clients. 

• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. 
• May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.
• Produce Binders, Certificates, Endorsements, Evidence of Insurance, Automobile Identification cards, Policy Release forms, and other related items while verifying their accuracy.
• Assists with monthly expiration and missed expiration reports.
• Prepare summaries of insurance, schedules, and proposals as needed for account review.
• Maintains accurate and organized account files by appropriately documenting conversations with carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.
• Maintain workflow through EPIC as per established process and procedures (i.e. adding client shell, billing inquiries, etc.).
• Performs other duties and projects as assigned.

WHAT YOU BRING TO THE TABLE.

• You are a change advocate, you go above and beyond, and you are fun to be around!  
• High School Diploma / GED; College degree strongly preferred.
• 1-2 years of related insurance experience (brokage experience preferred) or equivalent combination of education & experience strongly preferred.
• Preferred to be currently licensed in good standing in required lines and states but not required. If unlicensed, must be willing to work towards obtaining license for required lines and states within 1 year of hire.
• Demonstrated communication skills with the ability to effectively interact with all levels within the organization.
• Computer proficient with Microsoft Office Suite & Outlook, AMS experience preferred.

  *The expected hourly range for this position is $$23/hour to $$29/hour and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

 TAKE THE FIRST STEP TOWARD AN AMAZING FUTURE.

We want to meet you!  Apply today and start your journey to a better tomorrow.

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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