Client Relationship Administrator (Hybrid-Edgewood)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are seeking a Client Relations Administrator to join our Trust Bank Client Services team. In this critical role, you'll serve as a trusted partner to our clients, building and maintaining strong, long-term relationships that ensure exceptional service delivery. You'll act as the primary liaison between clients, internal colleagues, and external partners, helping to resolve complex inquiries while driving continuous process improvement across accounts.This position blends relationship management, operational excellence, governance oversight, and strategic problem-solving—ideal for professionals experienced in stewardship, proxy operations, or client services within governance or financial data environments

Responsibilities:

• You will communicate effectively, prioritize tasks at hand and raise issues as appropriate in a timely manner.
• You'll develop an effective working relationship with each team member as well as internal departments, value and use diverse perspectives.
• You will have a strong focus on “starting with the end in mind," breaking work down into process steps, plan, anticipate challenges and identify solutions.
• You'll support and contribute to Broadridge’s client centric culture taking responsibility for client satisfaction and retention.
• You will assist in training new associates on the day to day functions and provide guidance with client inquiries.
• You'll demonstrate the ability to manage multiple concurrent tasks with proficiency.
• You will participate on assigned projects and special tasks as assigned by management within a set timeframe.

Preferred qualifications:

• Experience in a client relations role or equivalent experience.
• Industry knowledge of Proxy is a plus.
• Strong organizational, verbal and written communication skills and analytical skills.
• Very detail oriented, ability to multi-task, prioritize and follow through on tasks to meet deadlines.
• Capability to thrive in a dynamic working environment with a keen attention to detail.
• A self-starter who is highly adaptable, team oriented and results driven.
• Excellent written and verbal communication and presentation skills.
• Proficiency in Microsoft Office Suite (Excel, Access, Word etc.).
• Ability to act in an ethical, professional manner with a client centric focus, and value being part of a diverse team.

Why Broadridge

At Broadridge, you’ll help shape the future of investor communications, governance, and stewardship, collaborating with the leading financial institutions and governance professionals who rely on our solutions. This is a unique opportunity to expand your expertise in proxy management, data stewardship, and institutional relationship management, all while helping our clients meet their fiduciary and regulatory obligations with confidence.

Salary Range: $25.00 - $29.00 per hour

Bonus Eligible

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.