We're Hiring: Client Partner – Capita Experience

At Capita Experience, we’re redefining customer experience by blending people, data, and technology to deliver exceptional outcomes. Our Strategic Client Partnership Office is at the heart of this transformation—driving growth, innovation, and long-term success across our client portfolio.

We’re looking for a Client Partner to join our team and lead strategic client relationships with insight, ambition, and impact.

The Client Partner will report to a vertical Senior Client Partner and have direct client ownership of a single or multiple clients within their portfolio, with a mix of domestic and international delivery locations.

Job title:

Client Partner

Job Description:

What you’ll be doing:

Acting as the senior strategic advisor for key clients, building trust-based relationships with C-suite stakeholders.
Lead strategic planning, transformation initiatives, and quarterly business reviews (QBRs).
Drive commercial success through upselling and cross-selling Capita’s CX and tech-enabled solutions.
Collaborate with internal teams to design tailored solutions and ensure seamless delivery.
Use data and insights to influence client decisions and demonstrate measurable value.
Represent Capita and our clients at industry events, positioning partnerships as sector-leading.

What Success Looks Like:

Revenue and profit growth across your client portfolio.
Expansion through new business lines, locations, and innovative solutions.
High client satisfaction and strong cNPS scores.

About You

Client-obsessed mindset, with a deep commitment to delivering long-term success and measurable value for clients
Strategic communicator, able to engage credibly at C-suite level while tailoring complex ideas for varied audiences
Industry-curious and insight-driven, consistently seeking to deepen understanding of the client’s sector to bring relevant, forward-looking ideas to the table
Commercially astute, with the ability to navigate contractual frameworks, influence commercial outcomes, and contribute to value-based proposals
Growth-oriented thinker, proactive in identifying new opportunities and comfortable leading cross-sell and upsell conversations aligned to client strategy
Decisive and accountable, acting as a trusted advisor who brings solutions, not just problems
Data-informed influencer, comfortable using insights and metrics to shape conversations, demonstrate impact, and support decision-making
Collaborative leader, able to galvanise cross-functional teams in a matrix environment to deliver shared outcomes
Resilient and adaptable, maintaining composure and clarity in dynamic, high-pressure environments
Trusted relationship builder, focused on earning credibility through integrity, consistency, and value delivery

Essential Experience & Capabilities:

5+ years of experience in Account Management in a Customer Experience (CX) and/ or BPO organisation, delivering against commercial targets
Proven ability in solution design and strategic planning, ideally with emerging CX solutions
Experience in building and maintaining strong collaborative relationships with senior internal and external stakeholders

What’s in it for you?

Offering a competitive salary
Able to work from home with the expectation to travel when required.
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose apply now to fill out our short application and attach your CV
If your experience and skills are a match, we will contact you to discuss the role further

We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. 

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Home-Based - GBR

United Kingdom

Time Type:

Full time

Contract Type:

Permanent