Client Onboard Analyst
This is a developing professional role focused on applying specialized knowledge to monitor, assess, and evaluate processes and data. The role involves identifying policy gaps, interpreting data to make recommendations, and ensuring compliance within a dynamic environment.
Responsibilities:
Manage customer interactions, including documentation issuance, review, and system setups.
Oversee timely and accurate daily account opening and maintenance processes.
Ensure consistent delivery of high-quality service, meeting customer expectations and SLAs.
Drive process improvements, analyze complex issues, and formulate recommendations with departmental impact.
Manage project initiatives within account services and foster cross-functional collaboration.
Ensure strict compliance with internal processes, regulations, and policies.
Cultivate strong client relationships, understanding and implementing client requirements.
Proactively assess risks, uphold ethical conduct, and manage control issues with transparency.
Requirements:
Bachelor’s/University degree or equivalent experience; 2 years in Documentation Review, Account Maintenance, KYC, AML and Cash Products preferred.
Exceptional interpersonal, written, and verbal communication skills.
Proactive team player with the ability to work both independently and collaboratively.
Highly motivated, persistent, and capable of thriving in high-volume, time-sensitive, and high-risk environments.
Strong prioritization skills, learning agility, and meticulous attention to detail.
Proficiency in Microsoft Office Applications.
Demonstrated ability to handle urgent cases and manage client and internal team expectations effectively.
Proficient knowledge of English and French, both written and spoken. Arabic language knowledge will be an asset.
We offer:
By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:
· Private Medical Care Program
· Life Insurance Program
· Pension Plan contribution (PPE Program)
· Employee Assistance Program
· Paid Parental Leave Program (maternity and paternity leave)
· Sport Card
· Holidays Allowance
· Sport and team recreation activities
· Special offers and discounts for employees
· Access to an array of learning and development resources
· A discretional annual performance related bonus
· A chance to make a difference with various affinity networks and charity initiatives
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
------------------------------------------------------
Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Institutional Client Onboarding------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.