Client Manager

The Client Manager role will be responsible for managing new clients accounts and working closely with these clients to add additional cost savings programs. This position will be a key piece in a team driven culture. The role requires strong interpersonal skills such as communication within the team and with clients is crucial. This position will lead the management of accounts in conjunction with the Sales team.

We value the impact and connection that comes from regular in-person collaboration. This candidate will work remotely with anticipated travel up to 5 times per year. We are unable to offer work sponsorship for this role.

Who we are:

PRIME Services is dedicated to improving procurement for post-acute and senior living healthcare markets. Focused on driving down costs and enhancing efficiency, we offer tailored cost-saving programs and solutions across essential areas of an operation. Our comprehensive approach extends beyond procurement to provide resident and menu management software, food safety best practices, and visibility into spend management. As a Buyers Edge Platform brand, we're streamlining healthcare operations and providing a simplified, efficient, and transparent purchasing experience. Leveraging a vast network of manufacturing partners and distributors nationwide, we contribute to an overall reduction in healthcare operation costs.

Your impact:

• Organize and conduct on-boarding of clients
• Establish and deepen relationships with clients by understanding their business objectives and providing exemplary support as their primary contact within PRIME Services
• Create and administer a Business Review Process for the top PRIME Services Clients
• Serve as the client’s voice within PRIME Services
• Proactively anticipate customer needs and identify any potential issues. Create recommendations and facilitate action for resolution
• Conduct on-going meetings and calls to communicate frequently with clients on updates, information, concerns, and opportunities.
• Keeps organized for both the internal team as well as the needs of the clients.
• Identify opportunities for potential upsell.
• Works together with Sales/Service Team to build and maintain client relationships.
• Manages clients on ongoing basis.
• Keeps Sales/Service team and other applicable parties in the loop of their client status.
• Organizes and conducts business reviews, client calls, meetings outside of office.
• Tracks follow up for any client involved meetings.
• Keeps internal systems and databases up to date with client information
• Market new programs and services to clients in conjunction with the Beyond Prime and Inside Sales Teams
• Provide appropriate status updates on project progress for client
• Must be comfortable being the point person for client and internal departments
• Procure, organize, and disperse data
• Work with Manufacturer Growth specialist teams in driving additional revenue through direct manufacturers programs.

About you:

• 2+ years of Client Management Experience or equivalent
• College Degree Preferred but not mandatory
• Healthcare Industry knowledge a plus
• Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint) proficiency
• Salesforce or other CRM experience
• Strong interpersonal, verbal, and written communication skills

Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking for!

What's in this for you:

• Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
• Grow with us. Enjoy strong training, development, and competitive pay.
• Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.