Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.
Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.
OVERVIEW:
The Client Care Specialist I is essential to the success of our department, serving as a key driver in achieving group sales goals. This role is crucial in delivering an exceptional customer experience that is not only responsive and positive but also aligned with the reputation our brand has built. By fostering strong relationships with groups and advisors, the Client Care Specialist ensures that we are not only retaining existing clients but also positioning ourselves favorably for new business opportunities. Their support to our account executives in pursuing these opportunities further enhances our service quality and solidifies our commitment to building lasting partnerships within the market.
WHAT YOU WILL DO:
Relationship Management
Foster and maintain strong, professional relationships with advisors and plan administrators.
Build trust and credibility by ensuring timely and accurate resolution of inquiries to minimize complaints and reduce plan cancellations.
Client Service
Deliver responsive and high-quality service to assigned accounts via phone, email, in-person meetings, and virtual platforms.
Respond promptly and accurately to inquiries from plan administrators, advisors, and members.
Coordinate with internal teams to ensure timely and accurate resolution of client requests.
Plan Administration
Manage requests for plan revisions, terminations, and cancellations in collaboration with Account Executives (AEs) and Client Success Managers (CSMs).
Lead and document the end-to-end enrollment process, acting as the primary liaison between clients, advisors, and internal stakeholders.
Coordinate internal documentation and handle non-pricing and related administrative requests.
Training & Education
Provide support for training sessions for plan administrators and members on best practices and ongoing plan management when requested.
Assist in maintain training materials and resources to support client education.
Compliance & Quality Assurance
Ensure all activities comply with company policies, regulatory requirements, and service standards.
Maintain accurate records and documentation for audits and internal reviews.
WHAT YOU WILL HAVE:
Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Clear Communication: Strong verbal and written communication skills, with active listening and flexibility when working with others.
Customer Focus: Commitment to understanding and meeting both internal and external customer needs.
Problem-Solving Ability: Use facts and available resources to find practical solutions to service issues.
Relationship Building: Ability to maintain positive, professional relationships with clients, advisors, and team members.
Adaptability: Comfort with change and ability to handle shifting priorities with ease.
Goal Orientation: Motivation to achieve service targets, meet deadlines, and deliver high-quality work.
Openness to Feedback: Desire to learn and grow within a collaborative team environment.
Professionalism: Consistent respect and courtesy when interacting with peers, leaders, and clients.
Interpersonal Skills: Strong focus on trust, collaboration, and delivering exceptional service experiences.
This position will remain open until a suitable candidate is selected.
Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.
We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca