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VCA

Client Care Advisor

Linnaeus Pets'n'Vets Crookfur|170178 Part time

Salary: £10,258.56 per annum
Location: Pets 'n' Vets, Crookfur Branch, Newton Mearns
Job Type: Permanent, Part-time

Hours: 16 hours, 2 days per week - Monday & Wednesday

We are currently seeking a new receptionist to join our fantastic team!
 

We would like to hear from candidates who are friendly, customer-focused and confident working in a busy environment.
 

The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.
 

Must be flexible to support all of our Veterinary Practices as required.
 

Roles and Responsibilities:

  • Welcoming and registering new customers.
  • Booking in customers and making sure they receive gold standard care
  • Answering the telephone and dealing with a range of customer queries
  • Managing customer expectations regarding wait time.
  • Administration duties e.g. scanning paperwork, filling in forms etc.
  • Taking payments
  • Promoting offers and services
     

Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour.
 

Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.
 

Experience required

  • Confident using the telephone
  • Reception or Client Care experience
  • Cash handling and till operation
  • Previous experience of working in a veterinary/doctors surgery (Desirable)
  • IT skills – confident in the use of Word, Excel and Outlook as a minimum

Our employees are our greatest asset, which is why we offer an excellent package that includes:

  • 5 weeks annual leave plus 8 public & bank holidays

  • Your birthday as a paid day off

  • Pension contributions

  • Discounted staff pet care

  • Employee wellbeing programme

  • Career development opportunities.

Making an application

To submit your application, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Ophelia Hinds on Ophelia.hinds@linnaeusgroup.co.uk 

Closing date for applications is 23rd November 2025.

Pets'n'Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.  

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.  

We are committed to fostering a culture that is inclusive and diverse. We care about you and want you to be authentic, with everything you need to perform at your best. We are all individuals, but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. 

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