By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
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Client AdvisorAs a Client Advisor at Sedgwick, you’ll have the opportunity to take on new challenges and help solve complex problems for the world’s best brands.
Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations.
Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.
Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights.
Take advantage of a variety of professional development opportunities that help you perform your best work, grow your career and your profile.
Enjoy flexibility and autonomy in your daily work, your location, and your career path.
Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.
PRIMARY PURPOSE OF THE ROLE: To manage multiple Legal Spend Group clients’ programs on Legal-X and/or Legal eXchange; to maintain client relationships; monitor procedures and processes that impact customer satisfaction and retention; and to ensure consistency in service delivery.
ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work, are customer-oriented and are naturally empathetic.
ESSENTIAL RESPONSIBILITIES MAY INCLUDE:
Performs contract renewal for assigned accounts.
Coordinates renewal pricing; prepares and distributes stewardship and other reports.
Educates the client on best practices for bill review audit and program setup. Acts as product expert for client and coordinates activities with Expert Bill Review team.
Coordinates project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
Identifies issues that impact customer satisfaction.
Identifies and solicits cross selling and expansion opportunities.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
Travel as required.
QUALIFICATIONS
Education & Licensing: Bachelor's degree from an accredited college or university preferred.
Experience: Five (5) years of related experience or equivalent combination of education and experience required to include three (3) years legal and/or claims adjuster experience.
Skills & Knowledge:
Good knowledge of customer service and one of the following: workers compensation, liability claims management, or insurance litigation
Excellent oral and written communication, including presentation skills
Ability to understand and discuss client needs and manage client expectations
Technical skills for gaining in-depth product knowledge, including self-directed learning
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation and facilitation skills
Ability to work in a team environment
Ability to handle conflict and confront challenging issues in a fast work environment
Ability to meet or exceed Performance Competencies
TAKING CARE OF YOU
Career development and promotional growth opportunities
A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ( $80,000.00 - $85,000.00 + bonus potential). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.