CIO/VP Medical Information and Technology - Dean McGee Eye Institute

Position Title:

CIO/VP Medical Information and Technology - Dean McGee Eye Institute

Department:

Job Description:

General Description:  The VP Care Delivery Applications will be a seasoned leader and advisor, with proven experience in building a team in support of the suite of care delivery applications.  The VP Care Delivery Applications is accountable and responsible for overseeing the suite of clinical and revenue cycle applications and modules that have been deployed within the organization. The individual in this role will provide leadership around the development, implementation, optimization and maintenance of those applications that are part of the Epic suite, as well as any other adjacent applications and modules, such as Pharmacy, Lab, Enterprise Imaging, and other applications as assigned, in a customer-oriented manner. This VP ensures that the clinical and revenue cycle applications needed to support the mission, goals and operations of the organization are provided in a timely, accurate, creative, and cost-effective way.  Additionally, the VP Care Delivery Applications is responsible for overseeing any projects related to the EHR system(s).  This position will be responsible for developing and maintaining the overall service delivery strategy associated with the full suite of healthcare applications within the organization. 

Essential Responsibilities:

Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. 

• Manages the full suite of applications across the continuum of care portfolio, including Epic, Pharmacy, Lab, Enterprise Imaging, and other supporting applications.
• Provides direction to all resources that support Clinical and Revenue Cycle applications.
• Resolves barriers and issues surrounding implementations and on-going support of EHR applications.
• Develops team members ensuring they can problem solve, think critically, and deliver services within documented SLAs.
• Interacts closely with the Chief Medical Information Officer (CMIO) to understand physician priorities and support needs.
• Participates in the IT governance process and decision making impacting Clinical and Revenue Cycle application priorities and strategies.
• Oversees execution of approved optimization decisions generated within the governance process.
• Determines Care Delivery Application team resource allocation, structure, policies and practices.
• Maintains effective relationships and communications with executives, department heads and other key customers in departmental supported areas.
• Collaborates with clinical, revenue cycle, and business leaders as needed to improve application adoption and benefits.
• Manages all care delivery application vendor relationships in collaboration with vendor management processes.
• Increases efficiencies of the care delivery application portfolio.
• Provides effective management of and support for Care Delivery software projects, support, and optimization.
• Promotes a customer-service oriented support organization.
• Resolves, proactively, issues encountered during and post system implementation, working with all levels of personnel both internal and external to the organization.
• Evaluates new technologies/software that may provide opportunities for solutions or new applications necessary to accomplish organizational goals, objectives, and strategies.
• Ensures optimization of the team’s resources through effective resource management.
• Collaborates with other Business Leaders for planning and deployment activities to ensure high levels of care delivery application performance and integration with enterprise processes.
• Works closely with HR, Finance, Security, Compliance and Legal groups to ensure policies are upheld and budget commitments are achieved.
• Establishes and promotes Care Delivery applications’ key performance indicators.
• Complies with change management.
• Is the IT sponsor accountable and responsible for any Care Delivery application implementations.
• Coordinates with any third-party contractors brought in to implement or support Care Delivery applications.

General Responsibilities:

• Performs other duties as assigned

Minimum Requirements:

Education: Master's Degree required.  Degree in Information Technology, healthcare administration, clinical field Preferred.

Experience: 7 to 10 years progressive leadership experience, 6 or more years application IT experience, including at least 3 or more years in Care Delivery application IT in a large, complex, academic health system in a management, project management, or leadership role required.  Prior experience managing large Epic / HER teams (e.g. 100+ people) preferred.

Licensure/Certifications/Registrations Required: None.

Knowledge, Skills & Abilities:

• Thorough understanding of operational IT (implementation, maintenance optimization resource management, etc.)
• EHR (Electronic Health Record) and healthcare software implementation experience required.
• Large scale acute and ambulatory setting experience.
• Understanding of Project Management methodology based on project management principles.
• Knowledge of process improvement methodologies.
• Experience facilitating complex decision making among multiple executive stakeholders with different interests and priorities.
• Demonstrated ability to elicit, analyze and communicate business requirements from multiple customers across disparate functions.
• Understanding of local integrated delivery systems of a large, multi-site academic health system.
• Ability to exercise sound judgment and make decisions based on accurate and timely analysis.
• Excellent communication with staff, customers, and leadership.
• Ability to analyze information, evaluate results to choose the best solutions and solve problems.
• Superior judgment, problem solving and cognitive skills.
• Superb written and oral communication skills on interpersonal and technical levels.
• Demonstrated knowledge and skills in assessing and mitigating risks through risk planning.
• Demonstrated experience in business development and/or strategic and tactical planning and execution including marketing, communications and financial planning.
• Strong background in Hospital / Healthcare provider environments.
• Knowledge of IT Service Management and ITIL key practices and concepts.
• Ability to manage internal IT and outsourced vendors to meet service levels.
• Exhibits strong interpersonal skills, demonstrating the ability to navigate the political landscape of the organization.
• Demonstrates executive presence, broad thinking and is articulate across all levels of the enterprise.
• Experience leading application product management, project management, and portfolio management.
• A deep understanding of the software development experience, processes, agile practices, tools, and technologies.
• Capacity to deliver on deadlines while contributing to various stakeholders, projects and business relationships at once.
• Ability to work independently or as part of a team and thrive in ambiguity, remain cool-headed with curve balls, and withstand the tests of a dynamic environment with resilience and resolve.
• Exceptional emotional intelligence to help manage complex relationships partners, stakeholders, design, engineering and leadership.
• Is motivated by achievement in the face of obstacles, and always aims to make the organization better.
• Thinks in terms of creating enjoyable end user experiences, journeys, and products.
• Is results oriented, focusing on business value optimization and performance management.
• Excellent verbal & written communications skills.
• Strong presentation skills.

Current OU Health Employees - Please click HERE to login.

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.