At ING, our bold ambition is to become the undisputed frontrunner in mobile banking experiences for our customers while contributing positively to society. As a Chapter Lead for our Experience Design Center of Expertise (CoE), you’ll be at the heart of this ambition: driving design excellence across our digital platforms and shaping the experience of the future.
The Team:
The Experience Design CoE Netherlands is at the heart of this ambition, not only for The Netherlands, but also for all other countries where our shared global digital platforms are used. We are a central hub of talented designers, functioning as an internal consultancy team to support the different departments creating personal, easy, and smart solutions that set new standards in mobile banking. We are a design community of 45+ designers, with expertise ranging across CX Strategy, Innovation, Service Design, User Experience Design, Interaction Design, Visual Design, User Research, and Content Design. The CoE is organized in 4 Chapters reporting to the CoE lead. You would be leading one of those chapters, based in Amsterdam, The Netherlands.
Roles and Responsibilities:
People Leadership (~40%)
- Attract, develop and lead a multidisciplinary team of CX, innovation, and design experts, building craft excellence in these disciplines
- Empower others to take ownership of the project and stakeholder management
- Encourage collaboration and team spirit, creating an environment where peers and team members can succeed
- Manage and lead a team of CX, Innovation & Design Experts (10-15 FTE)
- Promote and uphold high design standards, ensuring the overall quality and cohesiveness of design deliverables across channels and segments
How to Succeed:
We’re looking for a visionary design leader with deep expertise in mobile-first design, who can shape intuitive, elegant, and empowering experiences for millions of users. You’ll lead end-to-end design initiatives, infuse innovation into every touchpoint, and elevate ING’s mobile presence to world-class standards.
You are an experienced professional with a strong design agency or consultancy background who thrives in project-based work. This role operates at the intersection of innovation, customer experience, branding, and design. You combine people leadership with project execution, bringing both strategic direction and practical delivery capability.
You strive to bring fresh ideas from concept to delivery, set high standards, and embrace challenges in a fast-changing and complex environment. You are self-driven, have an entrepreneurial mindset, love to challenge the status quo, and are eager to propose creative solutions to problems.
We believe that good design is good business. This means you also understand the context and role of financial institutions in the current market circumstances.
In addition to meeting all the expectations listed in the “Your role and key responsibilities” section, you will also need:
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.
The benefits of working with us at ING include:
About us
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.
Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.