Chapter Lead Data Analyst

Your work enviroment  

At ING, our ambition is to become Europe’s leading mobile bank. Within Tribe Growth, we use data and customer insights to continuously improve our products and services and align them with what customers truly need to stay a step ahead in life and business. We make ING increasingly customer-centric and ensure that data plays a central role in our decisions and strategies. 

With an analytics community of over 70 data analysts and data scientists, we work on smart solutions that directly contribute to customer value across different tribes. This includes analysing customer behaviour,  driving digital sales and service through personalised and relevant customer interactions and developing new data-driven products. 

Who are we looking for 

Are you a data-driven leader ready to shape the future of banking? Join us as our next Data Analytics Chapter Lead. In this role you contribute as a manager and a data analyst.  By understanding our customer’s actions, behaviours, and products you deliver high impact data-driven solutions and tangible insights. As a Data Analytics Chapter Lead: 

• You identify new data, trends, and opportunities. Together with fellow Leads you translate this into an analytics vision and strategy
• You are responsible for implementing this vision towards the teams we are working with 
• You have a broad interest in data: Collecting, transforming, analysing, experimenting, and visualizing and of course most important of all, translating data into insights that drive impact
• You maximize the potential of your team and stimulate them to keep developing themselves
• You are a frontrunner in increasing the fact-based culture within ING 
• You embody our orange code in your professional manner: you take it on and make it happen, you help others to be successful, and you are a step ahead in anticipating your colleagues and stakeholders needs

Your competencies and experience 

• You hold a master’s degree in the field of analytics, mathematics or econometrics
• You bring several years of proven success in data analytics roles, with a strong track record of delivering impact  
• You have strong experience with relevant languages (e.g., SQL, SAS) and dashboarding tooling (e.g., Cognos and PowerBI) 
• You solve complex problems with ease, uncover actionable insights, and communicate them clearly to drive decisions
• You are able to adapt your leadership and communication style to suit different people, teams and situations
• You have strong organisational sensitivity; including ability to understand the underlying issues, opportunities, and dynamics of a large organisation 
• You focus on delivery through collaboration, focussed on bringing people together to work towards the same purpose 
• You are committed to continuous learning, stay open to feedback, and develop on both the technical and the interpersonal level 
• You keep the customer at the center of your work, ensuring data translates into real value
• You have 5+ years of experience as an analyst
• You have 3+ years of experience as a people leader

Diverse perspectives fuel innovation and growth. Even if you don’t meet every requirement, your unique skills could make a difference. If you bring a fresh perspective, we want to hear from you. Together, we create better solutions for our customers.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://careers.ing.com/en/benefits-NL

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster

Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button. Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!