As a technology-enabled and digital-led bank, data is at the heart of everything we do. It powers how we measure risk, assess performance, and make decisions. To ensure we unlock the full value of our data, we must guarantee its completeness, accuracy, auditability, traceability, and protection. The Global Data Organisation serves as the first line of defense in securing robust data chains, working in close collaboration with all functions, business lines, and countries across the Bank.
The Global Chief Data Office (CDO) plays a pivotal role in this mission. As a central organizational unit, the CDO partners with stakeholders across the enterprise to enable frictionless customer journeys, support ESG-driven innovation, and deliver data products that enhance decision-making. With emerging trends such as digital wallets on the horizon and increasing regulatory expectations around data governance, the CDO is evolving to meet these challenges head-on, ensuring our data remains both a strategic asset and a safeguarded resource.
The opportunity
Expertise Data Products is the place where the global data strategy on how data is made available, transformed, and consumed gets defined, designed and delivered. Making high-quality data available across ING requires a world-class data platform as well as data delivery capabilities as a part of the broader CDMO organization.
Now that ING has transitioned from the ‘Making the difference’ strategy towards ‘Growing the difference’, we also see the need for the CDO Organization to take the next step in maturing our organizational set up to meet the 1] additional expectations of our commercial partners and 2] the longer-term implementation plans regarding data safety and privacy urge to step up our transformation capabilities as well as satisfy the regulators and 3] advance on the implementation of harmonized technology solutions and corresponding processes to be able to reap the benefits of scalable operations. As a Change Expert, you will report into the Global Center of Expertise Data Product you will be one of the key contributors to deliver on its purpose.
In ING the need for fast, high quality and well governed data is ever growing. For local use to support our business but also for our global programs to comply with regulatory demand. To speed up data availability, while safeguarding data governance and data quality, we shift to a model with more decentralized, domain owned data products. As part of your role, you will support steering the data products roadmap and supporting countries and domains with consultancy.
As the Change Expert for Operations and Support Data Products, you will be responsible for driving the strategic transformation and operational orchestration of data product initiatives (e.g., Tech, HR, KYC). You will lead, together with the Head of CoE Data Products, cross- functional efforts to design, build, and scale data products that enhance decision-making, customer experience, and compliance across banking services.
Your responsibilities
As Change Expert Support & Operations Data Products, you are responsible for:
Your competencies
We are looking for a trusted and adaptable individual to support global programs and drive the delivery of impactful data products across Operations and Support domains. You’ll build strong partnerships across business and technology, align diverse teams, and guide them through complex transitions with clarity and confidence. This role requires excellent communication, strategic thinking, and a passion for solving business challenges through data. Proven experience in banking/operations/management consultancy combined with stakeholder engagement skills.
What we offer
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at Benefits in the Netherlands.
The benefits of working with us at ING include:
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.