Change Expert IV

Roles and responsibilities

• Lead and deliver complex change initiatives, ensuring alignment with organizational strategy and objectives.
• Manage project/program assurance, deliverables, governance, and stakeholder engagement.
• Identify, evaluate, and manage project risks, issues, dependencies, and constraints.
• Apply structured change management methodologies to embed desired culture and behaviors.
• Ensure compliance with internal policies, procedures, and relevant regulations.
• Support strategy development and implementation, contributing to the effective operation of the organization.
• Oversee and improve internal processes, acting as a link between teams and functions.
• Develop and deliver budget plans, monitor operational compliance, and drive continuous improvement.
• Provide specialist advice on policies, procedures, and business operations.
• Plan and manage delivery of projects, ensuring effective resource utilization and risk management.
• Track and interpret key business KPI’s (DO funnel, STP ratios adaption metrics, CSAT scores ...)
• Prepare and coordinate governance routines
• Ensure country alignments
• Support operational excellence by identifying bottlenecks improvement opportunities and process gaps in customer journeys and internal flow

• Objectives

• Deliver transformational change for the Digital Business Banking NL team.
• Ensure effective collaboration and alignment across multiple stakeholders.
• Drive operational excellence and continuous improvement in internal processes.
• Support the team in achieving strategic objectives and embedding a culture of change.

• What do you bring?

• University degree (Master’s preferred) in a relevant field.
• Strong stakeholder management and collaboration skills.
• Resilience and adaptability in the face of change and setbacks.
• Effective communicator, able to tailor messages to diverse audiences.
• Results-driven, accountable, and resourceful.
• Expertise in change management, project/program management, and process optimization.
• Strong analytical, planning, and organizational skills.
• Financial and commercial acumen.
• Proficiency in data analysis, policy interpretation, and compliance management.
• Advanced presentation and verbal communication skills.

• Questions?
  Contact the recruiter attached to the advertisement.

  Want to apply directly?
  Please upload your CV and motivation letter by clicking the ‘Apply’ button.