JOB SUMMARY

Leading their Cluster’s operations in providing world-class best practices for cash collections and reconciliation for the Cluster’s Home Health & Hospice agencies.
Collaborating with the Revenue Cycle Portfolio Leaders in developing, monitoring, and maintaining those world-class best practices for their Cluster.
Partnering with other billers, Revenue Cycle Portfolio Leaders, and Service Center AR Resources within the Home Health & Hospice Segment in shared ownership to ensure a world-class AR function across the organization.

DUTIES & RESPONSIBILITIES

Creates accountability for collection efforts and procedures for Executive Directors and Revenue Cycle Portfolio Leaders.
Provides coverage for cash posters in the event of short-term or unexpected absences.
Partners with cluster Executive Directors and/or Revenue Cycle Portfolio Leaders to provide training to Cash Posters.
Establishes and maintains positive and collaborative working relationships with Portfolio Billers and Collectors.
Maintains a comprehensive working knowledge of payor contracts and ensures that payors are collecting according to contract provisions.
Maintains a comprehensive working knowledge of government billing regulations, including Medicare and Medicaid regulations, and serves as a resource for agency personnel.
Partners with cluster Executive Directors and/or AR Market Leaders, as well as Billers/Billing Managers, on payor projects in a timely manner.
Attends Agency BAM meetings to identify and report on Collections received.
Review, research, and post various types of funds daily
Prepare cash reports and reconcile daily
Resolve discrepancies by coordinating with internal teams
Research and clear all unidentified cash accounts monthly
Manage automated payment files and handle exceptions

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

At least three years’ experience in health care billing and collections management, preferably in home health and/or hospice operations.
Ability to exercise discretion and independent judgment and demonstrate good communication, negotiation, and public relations skills.
Demonstrated capability to manage detailed information accurately.
Able to work tactfully and collaboratively with colleagues, peers, service center personnel, referral sources, and payers.
Demonstrates ingenuity, autonomy, assertiveness, flexibilit,y and cooperation in performing job responsibilities.

Additional Information

We are committed to providing a competitive Total Rewards Package that meets our employees’ needs. From a choice of medical, dental, and vision plans to retirement savings opportunities through a 401(k) plan with company match and various other benefits, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.

Compensation: Based on experience.

Type: Full Time

Location: Texas

Why Join Us

At Pennant Services, we don’t just manage—we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact.

What sets us apart:

Opportunity for stock ownership
Empowered, flat leadership model supported by centralized resources
A work-life balance that promotes personal well-being
Complete benefits package: medical, dental, vision, 401(k) with match
Generous PTO, holidays, and professional development
A culture built around our core values—CAPLICO:

Customer Second

Accountability

Passion for Learning

Love One Another

Intelligent Risk Taking

Celebrate

Ownership

About Pennant

Pennant Services supports over 180 home health, hospice, senior living, and home care agencies across 14 states. Our Service Center model enables local leaders to lead, while we provide centralized support for clinical, HR, IT, legal, and compliance needs, empowering them to succeed.

Learn more at: www.pennantgroup.com

#Hybrid

Pennant Service Center

1675 E. Riverside Drive, Suite 150

Eagle, ID 83616

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

Cash Posting Specialist

Additional Information

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