Job Title: Case Manager I
Division: Permanent Supportive Housing
Status: Non-Exempt
Reports To: Clinical Director
Purpose
As a Case Manager I at National Church Residences, you will provide compassionate, client-centered case management services to residents in our Permanent Supportive Housing program. Using a Housing First approach within an integrated primary and behavioral health team, you will help individuals and families build stability, independence, and a better quality of life.
Key Responsibilities
Conduct bio-psychosocial assessments and assist residents in developing strengths-based mental health care plans in accordance with Ohio Mental Health and Addiction Services standards.
Monitor client progress, follow up on service needs, and assist with accessing benefits and community resources.
Maintain accurate and timely documentation of all client interactions in electronic records and service logs within 24 hours.
Facilitate weekly psychosocial and educational groups, ensuring each client receives a minimum of one monthly contact.
Transport and/or accompany clients to medical visits and other appointments as needed.
Represent client needs and advocate on their behalf in weekly Blended Management Meetings.
Perform other duties as assigned.
Standards of Performance
Complete all required training and set annual professional development goals.
Ensure all service delivery aligns with organizational policies, regulatory requirements, and case management standards.
Efficiently manage tasks and responsibilities, including direct client services, with a minimum of 50% of hours dedicated to client care.
Maintain compliant client files and submit accurate service logs weekly.
Manage a caseload of up to 40 clients; additional caseload may apply for sites with community engagement duties.
Competencies & Skills
Demonstrates professional boundaries and effective teamwork.
Strong verbal and written communication skills.
Basic math, analytical, and computer skills (Word, Excel, database systems).
Knowledge of low-income and homeless populations, crisis intervention techniques, and trauma-informed care.
Ability to work independently with limited supervision.
Serves as a primary liaison with vendors, suppliers, or business affiliates as needed.
Expectations
Maintain a positive, professional demeanor and manage time effectively.
Model leadership and teamwork, collaborating on policy creation and problem-solving.
Adhere to all National Church Residences policies, the Employee Information Guide, Code of Conduct, and facility handbooks.
Respect and uphold resident rights, reporting complaints, abuse, or compliance concerns appropriately.
Complete all required annual training, including HIPAA, compliance, and workplace safety.
Qualifications
Education: Bachelor’s degree in social work or a related field.
Experience: Minimum 1 year in human services or a related field preferred.
Licensure: Licensed Social Worker or Licensed Professional Clinical Counselor preferred. Valid driver’s license required.
Skills: Strong organizational, motivational, and emotional intelligence skills. Ability to learn new software systems quickly and manage multiple tasks concurrently.
Supervision Received: Employee works independently, consulting the supervisor as needed.
Working Conditions: Normal office environment with local travel required.
Why Join Us:
At National Church Residences, we’re committed to supporting those who support others. We offer a comprehensive benefits package that includes medical, dental, and vision insurance; generous paid time off and holidays; and a retirement plan with a 100% employer match on your pre-tax contributions up to 5%. You'll be part of a mission-driven team that values your work and invests in your future.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.