Care Navigator, BH Specialist

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

• Provide intake for patients visiting CRWC

• Closely work with different patient population behavioral team and offer support to clinical team

• Hell reinforce treatment plan

• Coordinate onsite resource programs (i.e. Cradles to Crayons, Fragment Society, Red Cross Food Distribution, Fair Foods, and Community Education Sessions).

• Assist in development of protocols and workflows to optimize service delivery.

• Develops and maintains relationship with community partners and outside agencies and acts as an NeighborHealth point person.

• Assess patient’s food security. Connect patients to community food access resources such as local food pantries and provide information. Assist with applying to SNAP (food stamps) as appropriate.

• Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.

• Connect patients with legal and immigration resources, housing search information, financial assistance resources, education and job search resources.

• Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.

• Collaborate with legal service agencies and educate patients on their rights as tenants, workers.

• Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits.

• Connect patients to community based mental health services, including in-home therapy, outpatient therapy and psychiatry services, substance abuse services and domestic violence services.

• Participate in professional development and team trainings to further understanding of both community resources and the intersections of social justice and community health work.

Qualifications and requirements:

• High School Diploma or G.E.D. with lived experience in lieu of education

• Bilingual (English/Spanish) skills required.

• Bachelor’s Degree in Social Work or health care related field preferred

• Reads, understands and complies with all Standards of Conduct, JCAHO policies and all laws related to position responsibilities and employment at NeighborHealth;

• Upholds procedures and systems to safeguard the confidentiality of all patient and employee information. 

• Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures.

• Maintain excellent punctuality and attendance.

• Promote a sense of “team work” through demonstration of self-direction and self-motivation.  Solve problems independently or knows when to seek consultation.

• Displays outstanding customer service skills when interacting with all NeighborHealth customers according to the ACE model.

• Adheres to all NeighborHealth and departmental policies and procedures.

• Participate in required departmental activities and meetings.

Benefits

• Medical, dental, and vision coverage.

• Life and disability insurance.

• 401(k) retirement plan.

• Tuition reimbursement.

• Flexible spending and transportation accounts.

• Paid holidays, vacations, sick, and personal time.

• Generous staff development benefit.

• Excellent malpractice coverage.

• Pet insurance.

• And much more.

Pay Range:

Starts at $22/hr up to $33/hr based on experience

NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.