Campaign Manager

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is responsible for co creating, ideating, and executing a customer communication, engagement & correspondence strategy (Operational communications, Business as usual communications, Legal correspondences, Sales, Retention, Cross sell & Upsell campaigns). The incumbent is individually accountable for achieving results through own efforts, over periods of up to a year.

This role manages & executes customer communication, engagement & correspondence strategy deliveries designed to grow market share and achieve business objectives. Implements a clear communication strategy and plan, in line with Personal Finance objectives.

Key responsibilities will include amongst others the following:

Customer Communication

• Gives communication & campaign support within the Personal Finance Communications team.
• Conceptualise, formulate / write, edit, proofread communication for advisers and customers.
• Distribute and execute PF customer and adviser communication.
• Tracks effectiveness of communication and implement necessary changes.
   
• Developing content aligned to the PF Customer Communications strategy and facilitating implementation

Materials Design & Production

• Where responsible for communication platforms / publications – manages the end-to-end process of conceptualising; aligning / developing theme, briefing - writers, design, digital, proof-readers; editing & distribution.

Personal Effectiveness

• Accepts and lives the company values.
• Is accountable for service delivery through own efforts.
• Collaborates effectively with others to achieve personal results.
• Is individually accountable for managing own time, tasks and output quality for periods of up to a year.
• Makes increased contributions by broadening individual skills.

Management Effectiveness

• Defines and implements best operating practice in Customer engagement, Correspondence and Personalisation as well as provide thought leadership.
• Defines performance parameters (including balanced scorecard) and measurements for area under supervision.
• Drives operational excellence through area of supervision.
• Focus on development to sustain pipeline and creating future capability.
• Creates a climate for optimal performance.

MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

• Matric
• Communications / relevant business degree
• Minimum of 5 years relevant experience in a Financial Services company in Campaign/Correspondence/Engagement/Communications & content writing.
• HTML coding experience

ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)

• Experience in working in the Agile methodology.
• Agile certification/training preferred.

COMPETENCIES REQUIRED

• Collaboration (Relating)
• Customer First
• Content writing
• Execution
• Innovation (Perspective)
• Leading with Influence
• Strategic
• Project management

Skills

Action Planning, Computer Literacy, Data Analysis, Database Reporting, Data Classification, Data Compilation, Data Controls, Data Encoding, Data Modeling, Evaluating Information, Market Analysis, Market Research Analysis, Oral Communications, Report Review, Target Market Segmentation

Competencies

Business Insight

Communicates Effectively

Customer Focus

Decision Quality

Manages Complexity

Nimble Learning

Optimizes Work Processes

Strategic Mindset

Education

Bachelor Of Art

Closing Date

25 November 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!