Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Our Business System Analysts are the drivers behind our continued growth and success. As a Business System Analyst with Global Payments, you’ll dive into data to reveal insights that guide our strategic decisions. You'll collaborate with various teams, gathering requirements and analysing processes to design innovative solutions that enhance efficiency, drive growth and spark real change for our customers. If you enjoy turning complex problems into clear, actionable plans and want to be a key player in driving success in the payments industry, this role is for you.
Work closely with our product managers to understand the product roadmap and delve deep into concepts that need to be developed into new products and features.
Work as part of an agile scrum team to deliver high quality business solutions for the key stakeholders
Engage with internal stakeholders and subject matter experts to identify, develop, document, validate and endorse the requirements of their domain, demonstrating Agile behaviours that emphasis collaboration, delivery, reflection and improvement and deliver internal training for new features to team members and end users by identifying needs, preparing materials and delivery as needed
Be responsible for providing multi-disciplinary teams with user stories and coaching to define the business driven acceptance criteria and test cases. Proactively support the uplift of Agile, product focused practices and foster a culture of continual service improvement
Consult with and advise product managers when defining product release content and timeline, applying product development principles, innovative thinking and a focus around the customer & user experience
Assist with the elaboration of the user stories and requirements, supporting team members with their work where required
Participate in and facilitate relevant Agile ceremonies and rituals: Backlog Refinement, Daily Stand-up, Iteration / Release Planning, Showcases / Sprint Review, Retrospective
Provide subject matter expertise in specific functional area(s) for assigned Scrum team(s)
Technical Skills
Demonstrated ability to undertake business analysis within an Agile/PDLC environment with experience in requirement elicitation, gathering, documentation and management
Demonstrated ability to facilitate groups across multiple disciplines
Demonstrated ability to work effectively independently and as part of a team, including taking initiative, providing regular updates on your work, seeking and providing support as required
Demonstrated functional and conceptual understanding of technical concepts, as well as the proven ability to quickly learn new business domains and technical applications
Demonstrated ability in creatively solve problems and try new approaches to achieve work outcomes, leveraging a strong analytical mindset
Demonstrated negotiation and influencing skills, enabling effective interaction with stakeholders and users in the provision of advice, guiding decision-making and seeking cooperation in the delivery of services
Exceptional verbal and written communication and interpersonal skills, including demonstrated ability to prepare and deliver technical and business reports and proposals for all levels
Preferred Qualifications
Bachelor's Degree
A minimum of 4 years of experience in a Business Analyst role or similar; experience within the payments industry is highly favorable.
Familiarity with agile methodologies and best practices, more specifically scrum ceremonies.
Working towards or in possession of a business analysis professional qualification (CBAP)
Strong Analytical & Decision Making Skills: You have the ability to dive into data, spotting trends, and uncovering insights that help make smart, solution-focused decisions.
Experience with Agile Methodologies: You’re familiar with Agile/PDLC practices and are confident in being a part of ceremonies like sprint planning, retrospectives, release planning and more.
Documentation: You know how to create and maintain relevant documentation, including user stories, use cases, process diagrams, and product user guides.
Supervision - Ability to work proactively with minimal instruction on day-to-day work, but general instructions on new assignments
Problem-Solving: You have a talent for identifying in-efficiencies and coming up with creative and innovative solutions that improve business processes.
MS Office & Flowcharting - Word, Excel, PowerPoint, Visio. Familiar with several common drawing techniques using Visio or UML
Technical Proficiency: You understand the tools and technologies that matter, such as data visualisation software, product management tools, and database systems.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.