Business Operations Lead - Fiduciary

Company:

Marsh

Description:

We are seeking a talented individual to join our Business Operations Lead - Fiduciary at Marsh. This role will be based in Seoul. This is a hybrid role that has a requirement of working at least three days a week in the office.

Business Operations Lead - Fiduciary is a senior role responsible for overseeing the operational functions, managing global/regional initiatives, and driving overall improvement related to fiduciary activities within an organization. This position combines leadership, operational management, project management, process improvement, and stakeholder management. 

We will count on you to:

• Manage and lead Fiduciary operations including billing and credit control. 

• Ensure compliance with industry’s best practices, regulatory exams, and relevant laws, regulations, and internal policies. 

• Analyze existing processes and controls to identify inefficiencies and improvements using best practices. 

• Collaborate with regional and local teams to drive global and regional projects. 

• Drive transformation and change initiatives to improve processes, align with financial targets, and ensure smooth adoption.

• Creating reports and dashboards to provide insights into financial, operational and strategic reporting, including standardization. 

• Identify, escalate, mitigate, and resolve risk, conduct, and compliance matters. 

• Oversee and optimize business systems for efficiency, reporting, and user experience.

• Lead and motivate teams, set KPI and ensure their accomplishment.

• Develop and implement talent management strategies, including coaching, mentoring, and succession planning to build a high-performing team. 

What you need to have:

• Bachelor's degree or above

• 10+ years of experience in business operations in financial services, insurance, or related industries

• Experience in business process analysis including business process modelling and business process improvement

• Strong understanding of financial analysis and collection strategies. 

• Experience in project environment including project management. 

• People management experience is preferred

• Excellent verbal and written communication skills, including proficiency in English. 

What makes you stand out:

• Ability to manage multiple priorities, delegate tasks, and solve problems effectively. 

• Proven ability to lead and inspire teams, drive change, and foster a culture of continuous improvement and accountability. 

• Demonstrated success in cross-functional collaboration and stakeholder engagement at senior levels. 

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.