Business Application Owner

Work Location:

New York, New York, United States of America

Hours:

40

Line of Business:

TD Securities

Pay Detail:

$110,000 - $130,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Preferred Qualifications:

Global Payment and Deposit Solutions (GPDS) builds and transforms the operating model and infrastructure capabilities that support the Payments and Deposit Services of TD Securities. Our mission is ‘To Deliver World Class Service’ to all internal and external clients as we place a focus on people, processes, and controls. To achieve this, we need great people that are innovative, customer-focused and have a continuous improvement mindset along with strong knowledge of payments and deposits.

GPDS is a rapidly evolving and dynamic team and for highly motivated professionals looking to make an impact. We are looking for individuals who will help us shape the Future of Payments for TD and continue to build TD's presence and influence within the industry. We are responsible for the delivery of TD's Payment Modernization Program including regulatory, cybersecurity, payment products, SWIFT, and Correspondent Banking Services related projects for TD's global footprint. Our projects are designed to deliver the future of payments, including innovative business services, data models, and best in class technology infrastructures that support over $5 Trillion (and rapidly growing) worth of payments daily.

Position Overview:

This position is for a Business Application Owner in our Payment and Deposits Solutions team and requires subject matter expertise in payment & deposits product domains and substantial knowledge in product capability ownership. The candidate will be responsible for specialized product development of payment and deposits capabilities using Agile/Scrum methodologies.  This will be accomplished by integrating knowledge of how Payments and Deposits functions deliver outcomes for multiple business areas at leading financial institutions. The role involves interpreting business challenges, recommending development opportunities, leading cross-functional projects, and developing new solutions. Effective communication, stakeholder management, and ability to build alignment with senior management are essential.

Job / Role Responsibilities:

Product & Capability Ownership:

• Identify, document, and validate current state processes and support stakeholders to design the desired future state target operating model (TOM); provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
• Lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements.
• Prioritize requirements based on inputs from Business Stakeholders & understanding of broader Roadmap priorities for business outcomes.
• Empowered to make delivery decisions and assess/mitigate/manage risks.
• Manage end-to-end traceability from business goals to business rules and features, epics, user stories, and test cases.
• Drive the team to plan and execute regular Business Stakeholder Demos for completed product increments to demonstrate progress and gather feedback; includes compiling and sharing of team performance metrics.
• Plan for people & process changes, coordinate with impacted stakeholders, and execute change plans (i.e., documentation, socialization, communications, training).

Modern Way of Working:

• Employ Agile, Product Owner mindset, Shift Left testing methodologies and best practices utilizing collaborative tools like Jira, JTMF, and Confluence to ensure projects progress in the right direction.
• Keep current on emerging trends, tools, and techniques to improve product development and delivery, including best practices from Design Thinking and Lean Startup methodologies.
• Contribute to a culture of innovation, actively seeking ways to enhance capability and performance efficiency.

C) Leadership:

Stakeholder Management:

• Build and maintain productive relationships with internal and external partners, acting as an ambassador for the business area and the bank.
• Effectively engage and update stakeholders, ensuring understanding of project timelines and strategic alignment with senior management.
• Influence senior stakeholders and guide team members in the area of expertise, managing expectations and collaborating across teams to achieve business objectives.
• Compile and communicate performance metrics to relevant stakeholders.

Communication & Facilitation:

• Convey complex concepts clearly, transforming information into compelling business narratives.
• Effectively communicate product changes and backlog priorities to stakeholders.

Critical Thinking & Problem-Solving:

• Utilize critical thinking and conflict resolution skills to address complex challenges.
• Recommend best practices for improving products, processes, or services.
• Solve intricate problems and develop innovative solutions through sophisticated analytical thinking.

Education & Experience:

• Undergraduate degree required.
• 3+ years relevant experience.
• 3+ years in Project Management, Product Owner, Testing Practices, and/or Agile delivery experience.
• Certifications such as PMP, Agile Certified Practitioner, or Scrum Product Owner (CSPO) are assets.

Payment & Deposits Product & Capability Domain Knowledge:

• Substantial knowledge of SWIFT messages, ISO20022, MX and MT formats.
• Deep understanding of payment systems and methods such as Canada Lynx, US CHIPS, and FedWire, etc.
• Knowledge of non-wire payment methods like drafts and checks.

The Operations Analyst/Specialist II TDS coordinates and executes projects primarily focused on the continuous improvement of Operations and/or the attainment of organizational objectives. The Operations Analyst/Specialist II TDS assists Operations management in identifying opportunities for process improvements, analyzes options (including software, workflow changes, training needs, and procedure modification), and presents recommendations and implements change.

Depth & Scope:

• Performs more complex operational analysis within the Loss Analytics department
• Works independently and works with the Management team in making decisions on policy and procedure changes
• Develops recommendation and coordinates the implementation of new procedures
• Disseminates analyzed findings and makes recommendations to Management pertaining to system configurations and/or process changes
• Manages through to completion on assigned projects including identifying project requirements, gathering information, developing an approach, executing the project and ensuring communication occurs across functional areas
• Projects could involve standardization, conversion, productivity, service quality or other strategic issues or documentation related to these areas
• Leads capacity analysis for Fraud software to determine appropriate staffing levels
• Collects and analyzes pertinent information and data pertaining to fraud committed against TD Bank
• Conducts detailed statistical analysis involving fraud loss and check card data and correlate to Fraud Management applications/processes to determine department effectiveness
• Completes ad-hoc reporting and analysis requests from Management including data collection
• Considered a subject matter expert for Operations processes and acts as a resource for resolving technical or operational issues
• Conducts capacity analysis for Fraud software to determine appropriate staffing levels
• Identifies opportunities and presents solutions for process improvements, including streamlining functions, resolving processing problems and improving service quality
• Develops solutions in conjunction with work teams and management and then coordinates implementation

Experience:

• Bachelor's degree, or specialized training / equivalent work experience
• 5+ years related experience
• Successful project management skills and ability to work independently
• Proven ability to relate technical solutions to operational issues
• Proven verbal and written communication skills
• Excellent in operating computer applications with specific focus on data retrieval and research including CMOD
• Solid understanding of data analysis techniques and methodology
• Proficient in Monarch, Access and Excel, proven knowledge of PowerPoint and Word

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
 

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.