Business Analyst

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

DUAL North America, Inc. is seeking a

Business Analyst

Role overview

Dual North America is seeking a Business Analyst.

We are seeking a strategic and detail-oriented Business Analyst to join our team and drive impactful change across business processes and technology initiatives. The ideal candidate will have a strong background in process improvement, hands-on experience with Agile methodologies, and a solid understanding of the insurance industry

Role responsibilities

• Collaborate with stakeholders to elicit, analyze, and document business requirements for new initiatives and enhancements

• Lead process improvement efforts by identifying inefficiencies and recommending scalable, measurable solutions

• Translate business needs into user stories, process flows, and functional specifications

• Partner with Agile teams to ensure requirements are clearly understood and delivered effectively

• Facilitate sprint planning, backlog grooming, and retrospectives as needed

• Support testing efforts by defining acceptance criteria and participating in UAT

• Monitor project progress and communicate updates to stakeholders and leadership

• Contribute to the development of best practices and standards for business analysis

Key requirements

• Bachelor’s degree in Business, Information Systems, or related field

• 5+ years of experience as a Business Analyst, with at least 2 years in a senior or lead role

• Proven experience in process improvement methodologies (Lean, Six Sigma, etc.)

• Strong understanding of Agile frameworks (Scrum, SAFe, Kanban)

• Prior experience in the insurance industry or with a Managing General Agent (MGA)—particularly in property & casualty, health, or specialty lines—is highly preferred.

• Proficiency in tools such as DevOps and process modeling software

• Excellent communication, facilitation, and stakeholder management skills

• Experience with Salesforce is a plus

• Certified Business Analysis Professional (CBAP)

• Agile certifications (CSM, PMI-ACP, SAFe Agilist)

• Lean Six Sigma Green Belt or higher

• Excellent written, verbal and client-facing communication skills  

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) 

• Ability to follow policies and procedures  

• Self-motivated with strong attention to detail 

• Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment

• If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team

What we offer:
A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement:
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.