Summary
The Insights & Client Experience organization within Digital & Analytics is entrusted with key Business & Analytics’ team relationships, partnership with our Technology Product & Planning team, iterative delivery and measurement of business value, and application of agile and product management best practices. The organization also works closely with partners in the Growth and Affordability Analytics Engineering organization.
The Business Analyst (BA) is customer-focused, working as part of the Business & Technical Product teams to understand and document the needs of the business. In partnership with the Business and/or Technical Product Owner, the BA helps to enable the business value solutions delivered by the teams and must engage with the teams accordingly. The BA also partners with the Analytics org as well Business Subject Matter Experts (SMEs) for methodology, calculations, and content.
Responsibilities
Is the “voice of the customer,” ensuring that the highest value work is being delivered in a way that not only meets the customer’s need, but delivers incremental value frequently
Facilitates individual conversations with the business to understand their needs for new solutions as well as solution enhancements; drives thorough discussions and recommends requirements based on reporting and analytics best practices and similar needs/ solutions from other stakeholders
Asks key questions to ensure understanding of the business expectations. For Reporting Products, this includes detailed questions about data sources, reference data, calculations, logic, etc.
Works with the business to identify and track early indicators that the Product/ solution is meeting the need as well as lagging indicators that prove business value was delivered
Reviews Test Plans with the TPO each sprint, ensuring that they include detailed scenarios to test prior to approval of delivery
Detailed Responsibilities
Requirements Gathering, e.g. Conduct interviews, workshops, or focus group discussions with stakeholders to understand their needs and requirements. Document these requirements clearly, ensuring they're specific, measurable, and unambiguous
Business Process Mapping, e.g. Use tools like BPMN (Business Process Model and Notation) or flowcharts to visually represent the current ("as-is") and desired ("to-be") business processes. This helps in identifying inefficiencies and areas of improvement
Data Analysis, e.g. Use SQL to extract data from databases or Excel for smaller datasets. Analyze the data to identify trends, patterns, or anomalies that might inform business decisions
User Acceptance Testing (UAT), e.g. Once a solution (like a software application) is developed, BAs often help in drafting test cases based on the initial requirements. They then facilitate the testing process with end-users to ensure the solution meets business needs
Stakeholder Communication, e.g. Regularly schedule meetings, send out status updates, and be available for ad-hoc discussions. Effective communication ensures everyone is aligned and aware of project progress
Documentation, e.g. Document everything from business requirements, process maps, to meeting minutes. Use tools like Confluence, Sharepoint, or even Word and Excel. Proper documentation ensures clarity and acts as a reference point
Feasibility Studies, e.g. When presented with a potential solution or project, BAs assess its viability. This might involve cost-benefit analysis, studying market trends, or evaluating technical constraints
Prioritizing Requirements, e.g. Not all requirements can be implemented at once. Use techniques like the MoSCoW method (Must have, Should have, Could have, Won't have) to prioritize them based on business value and urgency
Supporting Implementation, e.g. As solutions are being implemented, BAs act as a bridge between the business and IT teams. They help resolve any ambiguities, provide clarifications on requirements, and ensure the solution is aligned with business needs
Training End-Users, e.g. Once a solution is ready to be rolled out, BAs might be involved in training users. This can involve creating user manuals, conducting training sessions, or providing one-on-one support
Qualifications
5+ years’ experience in analytics and/or reporting is required with excellent analytics acumen including experience related to trend management
2+ years Agile experience, preferably in a Business Analyst or Scrum Master role, for an analytic or reporting product, is required; Experience with Jira or Rally for documenting project requirements is preferred
Product management experience is strongly desired; candidate must demonstrate a “product mindset” with the ability to problem solve, collaborate, and deliver business value in an iterative fashion
Excellent verbal and written communication skills is required; individual must be polished and professional and have experience interacting with senior leadership. Must demonstrate a high “EQ” (emotional intelligence) in all situations
Experience managing and reporting on performance of a “product” is required, including operational and outcomes metric tracking and goal setting
Experience measuring results and outcomes post-implementation is required, i.e. business value delivered or enabled with the business
Experience working with Sales and/or clients in a healthcare environment is strongly desired
Experience building use cases based on expected value and estimate costs is required
Experience in roadmap creation and management is preferred; strategic thinking is required - must be able to track to goals and deadlines in the context of the big picture
Familiarity with Cigna and Evernorth GTM products and data structures is strongly desired
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.