Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.
Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.
Come help us bring modern software to modern science.
ROLE OVERVIEW
We’re looking for a BT Operations Engineer to join our Business Technology (BT) team and help keep our people, systems, and tools running smoothly. In this role, you’ll be the go-to problem solver for technology needs across the company; supporting everything from Helpdesk requests and device management to SaaS administration and onboarding.
You’ll work hands-on with modern cloud and collaboration platforms like Okta, Google Workspace, Jira, Slack, and Zoom, while also partnering with teams in Workplace, Security, and BT Engineering to improve how we deliver BT services. Every day brings a new challenge, whether it’s troubleshooting a system issue, streamlining an access workflow, or helping shape how employees experience technology at Benchling.
This is a great opportunity for someone who’s passionate about technology, loves helping others succeed, and wants to grow their career in a fast-paced, SaaS-driven environment. If you take pride in solving problems, improving systems, and finding ways to make work better for everyone - you’ll fit right in here.
RESPONSIBILITIES
- Provide Tier 1 Helpdesk support including software, hardware, application access, AV, and networking in our SF Office as well as our remote, Boston, and Zurich offices
- Administer a variety of SaaS applications including but not limited to Okta, Google Workspace, Slack, Jira, Zoom, Office365
- Occasionally assist with the onboarding process including preparing and deploying systems, and leading our new hire orientation locally
- Assist with BT projects within BT Operations and BT Engineering including identity and access management, client platform, and AV
- Assist with ITAM functions, including but not limited to, inventory, purchasing, and asset management
- Work closely with Workplace, Information Security, and other cross-functional teams on relevant initiatives and daily operations
- Monitor and maintain our Helpdesk service level agreements (SLAs) including first response and full resolution
- Develop and maintain BT Operations documentation
QUALIFICATIONS
- 2+ years experience troubleshooting hardware, software, and systems in a corporate environment supporting Mac OS and Windows
- Experience with IAM platforms, specifically Okta or similar
- Experience with ITSM, specifically Jira Service Management or any Helpdesk ticketing system
- Experience with endpoint management tools such as Jamf, Intune, AWS Workspace, and WorkspaceONE
- Excellent communication skills and customer service attitude
- You are motivated by helping others succeed. When things break - and they will - you are eager and able to help fix things. You like thinking of ways to improve efficiency or bring delight to the people you work with
- You know that the internet is a scary place, understand security concepts, and can put them into action to protect us and our users
- You are a technology enthusiast who is always excited to learn about new apps, devices, and ways to do things better. Requirements can vary depending on leveling and scope
- Nice to have:
- Experience ideally working in a SaaS-based environment
- Experience with video conferencing and AV systems
- Experience with network troubleshooting
HOW WE WORK
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
SALARY RANGE
Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the base salary range is $80,750 to $109,250.
To help you determine which zone applies to your location, please see this resource. If you have questions regarding a specific location's zone designation, please contact a recruiter for additional information.
Total Compensation includes the following:
- Competitive total rewards package
- Broad range of medical, dental, and vision plans for employees and their dependents
- Fertility healthcare and family-forming benefits
- Four months of fully paid parental leave
- 401(k) + Employer Match
- Commuter benefits for in-office employees and a generous home office set up stipend for remote employees
- Mental health benefits, including therapy and coaching, for employees and their dependents
- Monthly Wellness stipend
- Learning and development stipend
- Generous and flexible vacation
- Company-wide Winter holiday shutdown
- Sabbaticals for 5-year and 10-year anniversaries
#LI-Hybrid
#BI-Hybrid
#LI-KW2
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
Please be aware that Benchling will never request personal information, payment, or sensitive details outside of Greenhouse or via email. All official communications will come from an @benchling.com email address or from an approved vendor alias. If you are contacted by someone claiming to represent Benchling and are unsure of their legitimacy, please reach out to us at recruiting-fraud-alert@benchling.com to verify the communication.