Branch Manager - Wagin (Full Time)

At CommBank, we’re committed to enhancing the financial wellbeing of our customers and delivering outstanding service every day. As Branch Manager for our Wagin branch, you’ll play a pivotal role in leading our team and ensuring seamless banking experiences across multiple channels.

What is a Multi-Channel Branch?

• Monday and Friday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. 

• Tuesday, Wednesday and Thursday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.   

Your Impact

As Branch Manager, you will:

• Lead, coach, and develop your team to achieve individual and branch targets.
• Foster a culture where people are empowered to thrive and grow their careers.
• Build strong networks in your local community and identify new business opportunities.
• Ensure exceptional service delivery across lending, deposits, and wealth management products.
• Drive continuous improvement by capturing customer feedback and taking action.

Day-to-Day Responsibilities

• Assist customers with general banking transactions and enquiries.
• Build meaningful connections face-to-face and through direct channels.
• Guide customers in using in-branch technology and digital banking options.
• Complete Financial Health Checks and process applications for relevant products.
• Motivate and mentor your team to deliver seamless customer experiences.

What We’re Looking For

• A proven track record in leadership within a busy, customer-focused environment.
• Passion for delivering outstanding service and building strong relationships.
• Ability to inspire and coach a team to achieve great outcomes.
• Problem-solving mindset and confidence to ask challenging questions.
• Open to learning, goal-oriented, and collaborative.

Why Join Us?

Endless career growth opportunities at CommBank.

Continuous training and development to support your aspirations.

Be part of a team delivering banking for the future to over 10 million customers.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.

Advertising End Date: 28/11/2025