CRYOPDP, now part of DHL Supply Chain, has been dedicated to finding solutions for the transport of time - and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation, express service and specialist courier. We are proud to be the preferred logistics partner of the life science industry and healthcare professionals for more than 4,000 companies worldwide.
Overall Mission
Responsible for the Sales and P&L of the CRYOPDP Belgium branch, leading the Operations and Customer Experience teams. Responsible for optimizing performance in terms of service delivery and cost efficiency. Supports business development opportunities and ensures compliance with group QRA & SHE policies.
Main Contribution
P&L:
● Accountable for the P&L performance of Belgium branches in terms of EBIT and cost control and avoidance.
Operations:
● Lead the day to day Operations to deliver services of the highest quality, as recognized as such by our external clients and internal stakeholders
● Provide support and guidance to the logistics team in finding smart solutions, answering customers AD HOC / non standard needs (in a proactive manner)
● Deliver financial results of the Operational Network at or better than approved budgets
● Reduce fixed costs and increase gross margin working on solutions to establish new cost efficient routes, negotiating with providers, etc..
● Manage the relationship with service providers in partnership with Global Vendor Manager
● Monitor Performance and KPIs to track service and cost efficiency (internally and with external service providers concerned)
● Drive continuous improvement initiatives for enhancing the financial and service performance
QA & SHE
● Ensure that all employees and service partners fully comply with CRYOPDP quality assurance standards and processes (including ISO 9001:2015 and GDP).
● Build and lead an operational network for sharing and harmonizing GDP compliance across Belgium
● Ensure safe, healthy and environmentally responsible facilities, operations and staff conditions as per group standards
● Ensure compliance to group Regulatory Affair policies Sales support
● Participation in tenders / projects both in Belgium and Globally
● Support business development initiatives to identify major customers and opportunities to grow the business
● Day to day quoting on new business or additional work for existing customers HR
● Manage and develop staff individually and collectively as a high performing team in line with HR Policy
● Responsible for the talent acquisition for operational staff, building a strong operational talent pool
Required Skills
Broad operational experience, financial and people management (5/10 years), with 2 years minimum mandatory in people management, ideally within a premium logistics provider, dedicated to the life science industry.
Dutch & English mandatory (French is a strong plus)
Specific Experience & Knowledge Required
● Expert in Premium Logistics / Healthcare R&D temperature control logistics
● Knowledge in Cold chain management & temperature controlled packaging solutions
● Strong in International Logistics
● Strong in Quality Assurance management (ISO 9001:2015)
● Good knowledge in GDP (Good Distribution Practices) and Cold Chain
● IATA Dangerous Goods training
● Excellent knowledge of CRYOPDP’s offering
● Project management skills
● Strong experience in Customs (import & export)
● Strong financial acumen
Interpersonal Skills
● Strong in People management,
● Solutions and customers oriented: always ready to find solutions for enhancing customer satisfaction
● Commitment to provide high quality of service
● Enthusiasm and involvement
● Team player
● Commercial acumen (customers/performance profitability )
● Management by objectives and organisational skills
● Ability to inspire and “Make it happen”
● Innovative & proactive