Branch Manager

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Job Summary

Branch Manager holds a pivotal role in overseeing the efficient operation of a medium to large branch, ensuring exceptional customer service, and adapting to the future trends in banking. This management position focuses on overall profitability and business enterprise for the branch, branch performance, implementing digital advancements, and fostering a customer-centric environment through a motivated and positive colleague environment. Driven through expertise in sales, business analytics an. Branch Manager will play a crucial role in ensuring the success of the branch by providing effective leadership, driving operational excellence, and adapting to the future of banking. This role demands a dynamic individual with strong management skills, critical thinking and analysis, a customer-centric approach, and the ability to lead teams through transformations in the banking sector.

Job Description

Qualifications

Commercial Degree as a minimum entry, Business management, Commerce, accounting, Finance data and analytics etc. Master’s degree or related further study an advantage.

Experience

6 years’ experience in banking or related field, 4 of which should be in managerial role.

• Experience in leading teams (formally or informally) ​
• Understanding of market trends, customer trends, CLM, regulatory and risk environment key.
• Process/ data/ automation/ project management experience an advantage.
• Strong experience in branch leadership, operations management, sales and customer service.
• Financial and Business Acumen with expert knowledge of Income Statement, Balance Sheet and returns based on expert product knowledge.
• Market Analysis and data analysis, for customer segmentation and sales approach, including use of sales and CRM tools​.
• Financial Analysis for product profitability   and mix required to drive the required mix from a revenue, client and returns point of view. ​
• Ability to build appropriate measuring and monitoring tools to assess the effectiveness of various sales interventions and measure performance.​
• Expert knowledge of the banks products and systems, with an ability to be able to train sales teams.​
• Marketing skills 
• Understanding of Risk Management, compliance and regulatory Principles and tools.
• Digital and automation savvy to from a client and internal perspective as bank become digitally led.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)