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ASM Global

Box Office, Ticket Seller- James L Knight Center

Miami, FL Full time

POSITION: Box Office, Ticket Seller

DEPARTMENT: Ticketing

REPORTS TO: Box Office Manager

FLSA STATUS: Non-Exempt, Hourly

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

The Ticket Seller under the direction of the Box Office Manager occasionally serves as a shift leader. This entails supervising other ticket sellers and possibly the cash management of a given shift.  Controls the cash flow of the box office as needed including cash distribution, collection and deposits.

Essential Duties and Responsibilities

  • Assist with the monitoring and reconciliation of temporary ticket sellers
  • Process ticket sales at the box office as needed
  • Answer questions concerning event schedules, event prices, and ticket policies
  • Balance all applicable transactions for the date of service and complete all necessary reports before departure
  • Verify all receipts from daily sales and return to secure area for deposit
  • Record and investigate all overages and shortages, and promptly report to Director of Ticketing
  • Work extended and/or irregular hours including nights, weekends and holidays, as needed
  • Follow all designated opening and closing procedures to ensure areas are secure and energy efficient.  

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • High School or GED Certificate graduate
  • Minimum of one (1) year work related experience and/or training
  • Ticketmaster experience preferred.

Knowledge, Skills, and Abilities

  • Excellent communication, problem solving, and organizational skills required
  • Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
  • Knowledge of supervisory principles and practices
  • Ability to coordinate and schedule staff
  • Excellent good customer service and public relations skills bilingual preferred
  • Demonstrated knowledge of ticket selling/box office operations
  • Ability to count money, make change accurately
  • Experience with spreadsheets and computerized ticket systems desirable.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.