Job Summary:

In this role, you will provide support to our busy finance team by acting as an essential front-line contact between FIVE x 5 and our customers. You’ll ensure we bill accurately and on time for our products and services, address customer concerns and queries, and manage communications for our renewing distillery partners. You’ll also serve an invaluable role in keeping our finances on track and up to date by taking ownership of outstanding accounts receivable and managing the reporting and ledger entries for billing and receivables activity.

Job Description:

Role Location: Remote, United States

Role Basis: Part-Time (25 Hours/Week)

FIVE x 5 (Fx5) is a committed partner in the success of our partners’ spirits operations. We take pride in providing a complete distillery management software solution for their businesses to let them get back to get you back to doing what they love: making great spirits.

Our software is their most valuable employee, saving them time, money, and peace of mind. It tracks operations from grain to bottle, keeps operations compliant with required tracking and reporting, and ensures sure they never run out of what you need to with complete inventory management.

Fx5 is a wholly held, independently managed subsidiary of Volaris Group, an operating group of the publicly traded buy-and-hold acquisition firm Constellation Software, Inc. We’re proud to offer our customers a stable, long-term partner by pairing our tailor-made industry solutions with the longevity of Volaris’s 30-year track record of sustained, successful operations.

Why work for FIVE x 5?

Find your place here. Our culture is down to earth, inclusive, and empowering; every role is important to our success, supported by the broader team, and a significant opportunity to contribute.
The best of both worlds. As an independent business within a larger corporate family (Volaris Group), you’ll have a small-company experience with big-company opportunity, community, and best practices, all with the stability of a major international firm.
Serious benefits. Full-time total benefits include a competitive base salary, a market-leading discretionary bonus, great benefits (including all of the usual things, plus pet insurance, an ESOP, and other optional benefits), regular social events, and great PTO allowances.
We succeed when you succeed. We offer an annual health & wellness and work-from-home stipend to make sure you’re taken care of, and put a significant emphasis on your training, development, and success to ensure your continued growth.
Transparency is key. We have serious annual talent management (including annual team, individual, and role development goals based on a fully visible company strategic plan), monthly company performance updates, quarterly all-hands reviews, and total visibility into company progress against our plan. You’ll always know how you and the company are doing.

What will I be doing day to day?

FIVE x 5 (Fx5) provides two SaaS solutions, DISTILL x 5 and Whiskey Systems, supporting distilled spirits operations and compliance requirements for partners in the US & 20 countries. We are passionate about helping our customers succeed, making it easier for them to be great, and we see ourselves as an extension of their businesses.

Role Responsibilities

Accounts receivable administration – 50%

Raise, issue, and record all monthly billing activity, including, but not limited to, invoices (SaaS, Professional Services, etc.), credit notes, refunds, etc.
Process and record transactions with our US and international customer base.
Manage billing and communications for new customer setups, customer renewals, contract amendments, changes in billing cadence, etc.
Control credit, collecting outstanding debt in a timely manner, calculating the bad debt provision, escalating issues in a timely and appropriate manner, and liaising with the designated collections agency when necessary.
Own the revenue reconciliation process ensuring that all revenue is recognized within the correct period.
Create and maintain Accounts Receivable and Billing documentation, including process, best practices, and more.
Ensure sales tax accuracy and compliance across relevant states and customers.
Deliver timely mid-month and month-end reporting, including the Accounts Receivable ledger.
Produce and distribute key Accounts Receivable reporting and KPIs.
Ensure high levels of accuracy, attention to detail, and timeliness of billing processes.

Customer communication – 40%

Provide exceptional customer service to internal and external stakeholders through written and oral communications.
Manage the billing inbox and Slack channel, ensuring all queries, both external and internal, are addressed, responded to, and cleared in a timely manner and in line with brand voice and company standards.
Proactively liaise with departments or team members to resolve outstanding customer queries as needed.
Build and maintain professional working relationships with our customers.

Support and manage billing accounts for our 1000+ customer base.

Deescalate, manage, and resolve billing queries, concerns, and complaints.
General administration and other ad-hoc duties as required (i.e. communication of renewals, price increases, billing updates, etc.).

Act as a member of the finance team – 10%

Develop literacy in all aspects of Fx5’s finance operations.
Escalate client and operational issues with speed and urgency when required.
Foster collaboration within the team and across customers by participating in team discussions, knowledge sharing, and skill building sessions.
Complete assigned projects within the scope and timeline of each project.
Assist Finance team members with month-, quarter-, and year-end activities as needed.

Any other reasonable duties as assigned

Who will I report to?

Finance Manager

What makes me a good fit for this role?

Experience & Education

External:

1+ year in an Account Receivable/Billing Specialist or similar administrative role.
Familiarity with enterprise billing software preferred (Preference: Chargebee).
Familiarity with enterprise financial reporting systems preferred (i.e., Microsoft Dynamics Great Plains)
Any experience working in the software industry. Experience can be through work or educational pursuits, ideally with a company that sells a SaaS product.

Internal:

A minimum of one year in any role within the company and is performing well through achievement of individual score card goals and is actively completing individual development goals.

Education

High school diploma or equivalent

Knowledge, Skills, and Abilities

An eye for detail and exceptional written and verbal communication skills, to build and maintain relationships internally and externally.
Strong team player with excellent interpersonal skills, comfortable interacting with all levels of customers and staff.
Basic financial acumen, including debits/credits, interest accrual, etc.
Excellent phone presence and comfort with warm outreach to customers by phone and email.
A highly organized, disciplined approach and excellent time management skills.
Effectively navigate finance systems to complete job functions.
Demonstrated advanced proficiency in the MS Office suite (e.g. Excel, Word, Project etc.) with emphasis on Excel.
Ability to deal with multiple activities in parallel and work under pressure.
Proactively learns and applies AI-powered tools to improve efficiency while ensuring all AI use aligns with company policies, data privacy standards, and ethical guidelines, and any applicable federal, state, and local regulations.
Comfortable working independently in a remote or hybrid environment with minimal supervision.
Bring a willingness to learn and apply business acumen by connecting daily work to company revenue, customer value, and strategic goals. Act with a commercial mindset—balancing quality, speed, and impact to drive business success.
Strong technical appetite and desire to learn everything there is to know about Fx5’s products, customers and operations
Interest in or passion for regulated beverage and/or craft spirits or adjacent industries.

FIVE x 5 is an Equal Opportunities Employer

FIVE x 5 complies with the Colorado Equal Pay for Equal Work Act and other state and local pay transparency regulations. The base salary range represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance, and any applicable state and local regulations that are not known at the time a candidate submits interest in an opening because of the nature of being a remote first, fully distributed workforce. The range listed is just one component of FIVE x 5 total compensation package for regular full-time employees. Benefits include medical, dental, vision, STD, LTD, life insurance options, vacation, floater/sick days, CSI or Fx5 Discretionary Bonus, 11 holidays, & 401k.

Part time employees are eligible for participation in the 401k plan, the EAP, and any other statutory benefits that may be required such as any applicable state paid sick leave, etc.

Base Compensation Range: $20.00/hr - $30.00/hr

Fx5 Discretionary Bonus Factor: .15 or currently assigned factor

Position is open and posted until September 26, 2025.

Application Instructions:

Internal – Apply through Workday

External – Apply through link included in job posting

Worker Type:

Regular

Number of Openings Avilable:

Billing Specialist