Billing & Collection Sr. Assistnat

The Billing & Collection Sr. Assistant analyzes outstanding items in the payment suspense accounts and based on standard operating procedures, determines what needs to be done to process the transaction; ensures that customer transactions are done within turnaround time (TAT).  

Position Responsibilities:

• Investigates outstanding suspense items and determines corresponding actions.
• Monitors suspense account items on a recurring basis; investigated and validates against policies and controls.
• Helps to ensure an adequate internal control system remains in place to ensure transactions are accurate.
• Works with teams internally to ensure that clearing of suspense accounts is done appropriately in accordance with current procedures.
• Analyzes issues to determine if changes/corrections are needed in the client administration system set-up or if it is an isolated incident.
• Effective communication with customers.    Deals with policyholders and agents (client interface—oral and listening skills necessary, and through correspondence) in response to various policy inquiries and other related transactions.
• Email handling.  Able to give answers to suspense-related queries and concerns.
• Timely preparation and submission of assigned report/s.
• Actively participates in identifying ways to automate current processes to increase efficiencies and controls.

Required Qualifications:

• Degree Holder of any four year course
• Related insurance qualifications would be an advantage
• With professional experience in the Life Insurance industry
• MS Office Applications (i.e., Word, Excel, Power Point)

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

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