Billing Analyst I

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental, and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers, and employees.

The Billing Analyst I – Cash Application will be playing a major role in applying and posting payments to customer accounts daily.

Responsibilities:

• Apply and post payments to customer accounts on daily basis from various sources such as EFT/ACH/Wire, credit & debit card payments and unapplied cash.
• Ensuring KPI’s are met.
• Investigate and resolve misapplied cash transactions.
• Respond to customer inquiries, maintain good customer relations and perform root cause analysis.
• Perform related administrative duties.
• Prepare and create AR refunds, and other adjusting journal entries as required.
• Initiate professional contact with internal customer service representatives and external customers as needed to obtain remittance advice and support other AR initiatives.
• Assist with month end close & daily deposit reconciliation to the bank.
• Assist with managing Cash application email inbox by managing cash application inquiries from both internal and external customers.
• Other duties/projects as assigned.
• Documentation of processes and desktop instructions.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.