City of Garland

Bilingual Customer Service Representative II

Hinton Landfill Full time

Summary

Responsible for providing entry-level day-to-day administrative and business support to EWS Department and carrying out administrative responsibilities as established through departmental needs.

Work Schedule: Monday through Friday 7:00AM – 5:30PM and Saturday 7:00AM – 3:00PM.  Staff is rotated to work on some Saturdays.
 

Salary: $15.54- $19.25/depending on qualifications

Essential Duties and Responsibilities

  • Process customer transactions utilizing specialized scale software.

  • Accurately recording weights of incoming waste and monitoring incoming loads for unauthorized waste.

  • Conducts charge, check and cash customer transactions.

  • Inspects conditions in scale house and surrounding area for appearance, cleanliness, and safety.

  • Provide entry level day-to-day administrative and business support.

  • Respond to basic citizen inquiries through answering telephone calls, e-mails or face-to-face communication and direct calls and inquiries to appropriate personnel.

  • Ensures customer compliance with facility rules and notifies supervisors of violations as necessary.

  • Prepare and maintain office files, including office filing

  • Collect and organize data to generate reports, presentations, and assist with research and projects.

  • Maintain department accounting records including invoices, expenses and office supply orders.

  • May send, receive and distribute documents, including faxes and correspondence to appropriate department personnel and customers.

Minimum Qualifications

  • High School Diploma or General Equivalency Diploma (G.E.D.)

  • Up to 1 year related experience

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education/ Experience:      

  • Up to 1 year advanced study or training beyond the high school level

  • 1-2 years administrative experience

Knowledge, Skills & Abilities:

  • Basic skills in PC and systems application

  • Good customer service and telephone etiquette skills

  • Good organizational skills

  • Good oral and written communications skills

  • Ability to multitask

  • Ability to adapt to various working environments

  • Ability to work independently and/or in a team environment

  • Ability to work under close supervision

  • Bilingual

Licenses and Certifications

Valid Class C Texas driver's license

Physical Requirements / Work Environment

The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards. The incumbent will be required to stand for extended periods of time throughout the day.