About the job
The Brink’s National Client Services (BNCS) department is committed to placing the customer at the heart of everything we do, ensuring we deliver exceptional customer experiences. We are seeking passionate individuals to join our team who excel at problem-solving and providing effective solutions.
Availability
- Temporary French English Bilingual Customer Service Representative (3-Month Contract)
- Hours: Monday to Friday, 9:00 AM – 5:00 PM
- Work from Home
- Pay: $27.95 per hour | Expected hours: 40 per week
Key Responsibilities
- Address inquiries from internal and external customers regarding our products and services via phone and email.
- Collaborate with internal partners to resolve customer requests and concerns promptly.
- Follow specified frameworks and processes to diagnose and resolve issues.
- Deliver specific reports throughout the day.
- Respond to inbound customer inquiries regarding KYC submissions (Know Your Customer).
- Handle French-language escalations and liaise with the Compliance team for resolution.
- Maintain accurate documentation and escalate complex cases appropriately.
- Support new onboarding and compliance workflows by ensuring smooth customer communications.
Qualifications
Must-Have Qualifications
- Passion for delivering exceptional service.
- Bilingual and fluent in English and French (written and verbal).
- Positive attitude with a drive to improve processes and suggest enhancements.
- 2+ years of experience in a call center, customer-facing role, or help desk environment.
- Calm demeanor, able to work under pressure and meet tight deadlines.
- Ability to pivot quickly between technical issues, billing concerns, phone calls, and emails.
- Team player who believes in collective success.
- Technical savvy, capable of guiding customers to solutions over the phone.
- Effective verbal and written communication skills, delivering concise messages to a wide audience.
- Experience working with technology.
Nice-to-Have Qualifications
- Previous exposure to compliance or onboarding processes.