Job Description:
Title: Benefits Coordinator
Division: Corporate
OT Status: Non-Exempt
Reports to: Director, Total Rewards
Revision Date: November 2025
Management Level / Supervises: Individual Contributor / N/A
Job Classification: Human Resources
Job Family Group: Human Resources > Total Rewards
PURPOSE
According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations and under the general supervision of Director of Total Rewards, assumes responsibility for managing and maintaining benefit programs. Informs and advises employees on benefit programs including eligibility, coverage and provisions.
ESSENTIAL FUNCTIONS
- Provide first point-of-contact service for employees with general benefits, leave, and accommodation questions. Respond to inquiries via e-mail or phone with a sense of urgency, establishing clear expectations for updates and resolutions if not resolved within one interaction. Assign incoming emails to appropriate team members and file incoming communication.
- Complete administrative and clerical functions related to unique benefits tasks such as confirming weekly retirement plan deferrals and loan files have processed accurately, approving new hire and qualifying life events (QLEs) in HRIS, confirming supporting documentation for dependent eligibility verification and QLEs, and other similar tasks.
- Guide employees through the enrollment process, including benefits orientations and information sessions for new hires as requested.
- Submit benefit invoices for approval after confirming bill is accurate. Track reconciliations and corrections as necessary to ensure proper credits and charges. Ensure invoices are received and processed in expected cadence (monthly, quarterly, annually).
- Audit ACA reports monthly for changes for new eligibility. Provide offer of coverage when appropriate and track for response.
- Prepare basic eligibility reports and census reports as requested.
- Prepare and submit various items to Payroll including but not limited to monthly company HSA contributions, wellness contributions, fitness and tuition reimbursement requests.
- Review of initial Workers’ Compensation claims. Reach out to manager and employee for additional information as needed. Ensure reporting system is updated with ongoing communication and supporting documents related to claim. Escalate severe injuries as appropriate. Collaborate with leave administrator for lost time claims.
- Oversee benefit premiums for employees on leave; moving to direct bill and crediting employee profile when payments are made to ensure accurate balances upon the employee’s return to work.
- Complete and submit medical support orders/notices and employment/benefit verifications.
- Provide backup relief to Benefits team during times of absence; provide higher level of assistance on occasion and escalate issues as appropriate to ensure employee service levels are maintained.
- Assist as needed in planning benefit events such as health fairs, biometric screenings, Open Enrollment, etc.
- Maintain accurate employee records and collaborate with other functional areas within HR.
- Stay informed about and ensure compliance with relevant state and federal laws such as COBRA, ACA and ADA.
- Provide ongoing support for benefits and HR teams.
- Miscellaneous tasks and projects as needed.
EXPECTATIONS
- Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, collaborates and participates in problem solving and issue resolution.
- Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
- With respect to Resident Rights, ensure all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.
- Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.
- Performs other duties as assigned.
JOB SPECIFICATION SHEET - Benefits Coordinator
- High School diploma or GED required. Associate’s degree preferred.
Experience: 2-4 years of related benefit experience required
Mental: Must have good communication, comprehension, computer and interpersonal skills. Must have the ability to speak, read, write and understand English
Skills: Must have working knowledge of Windows, Microsoft Office Suite. Strong Microsoft Excel skills are a must.
Travel: n/a
Licensure: n/a
_______________________________________________________________________
Vision: Normal: Consistent with standard workflow.
With respect to said job description, estimate the daily time spent performing the following activities.
Rare (R) = 0-24%; Sometimes (S) = 25-49%; Frequent (F) = 50-74%; Continuous (C) = 75% plus
R = Climbing R = Stooping Lifting/Carrying: S = 10-25 lbs.
S = Standing R = Pushing R = 26-50 lbs.
F = Sitting R = Pulling R = 51-75 lbs.
S = Walking S = Driving ` R = 76 plus lbs.
Working Conditions: Hybrid/In Office.
Consequences of Errors: Low monetary responsibility.
Supervision Received: General supervision: Employee generally operates by himself/herself checking with supervisor when in doubt.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.