Benefits Coordinator II

Job Details

Are you looking to work for a company as a Coordinator that is based on excellence and love? Then this is the position you need to check out!

ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering healthcare costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care, and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as the Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

ChristianaCare Offers

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions
• Generous paid time off with annual roll-over and opportunities to cash out
• 12-week paid parental leave
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

About this Position

ChristianaCare is searching for a Benefits Coordinator to be responsible for the day-to-day administration and support of employee benefits programs. This role serves as a key point of contact for caregivers (active and retirees) and their dependents and also ensures a positive experience by providing timely and accurate information and by resolving benefit-related issues.

Principal duties and responsibilities:

• Respond to and resolve caregiver benefit inquiries, issues and concerns in a timely fashion.
• Handle cases in Service Now system and assist the Caregiver Service Center to close cases in a timely manner.
• Utilize knowledge base system to research and give accurate information and assist caregivers in making informed benefit choices.
• Assist caregivers with onboarding, offboarding, enrollments, and changes related to benefits.
• Attend and assist with in-person benefits events (Benefits Fairs, New Hire Orientation, etc).
• Maintain accurate caregiver benefit records in WorkDay by performing audits to ensure that data recorded and entered is accurate, timely and made according to internal procedures.
• Work with third-party vendor partners to address enrollment errors, eligibility issues and claims concerns.
• Support the communication of annual open enrollment.
• Ensure compliance with applicable federal, state, and local laws and regulations (e.g., ERISA, HIPAA, ACA, COBRA).

Education and experience requirements:

• High School diploma or equivalent or higher relevant education required. Associate’s or Bachelor’s degree in business or related field preferred.
• Two years’ experience in benefits related field.
• Three years’ experience in general office work requiring analysis and judgment in processing data according to policy, procedure and practices.
• An equivalent combination of education and experience may be substituted.

Hourly Pay Range: $25.52 - $38.28

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Nov 21, 2025

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.  To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/