Job Description:
Role Summary/Purpose:
The AVP - Advanced Insights & Analytics will use advanced analytical algorithms to analyze large datasets consisting of both structure and unstructured data to obtain actionable insights. The will support Global Operations including Servicing, Collections & Recovery, Fraud, and other areas as required. They will be expected to partner with leaders across operations to identify potential opportunities, IT for solution development and deployment on prem or in AWS, and with other analytical teams to design and implement data pipelines.
Specifically, they will
Develop and test hypotheses.
Leverage advanced descriptive & predictive analytics to gain actionable insights.
Build Machine Learning and Deep Learning solutions aimed at solving complex problems involving unstructured and semi-structured data.
Prototype solutions on AWS.
Estimate economic impact.
Leverage storytelling to create compelling recommendations.
Compare and contrast predicted and actual performance.
The incumbent would need to foster a culture that aligns with Synchrony’s values and purpose. This role will assist in building a team consisting of driven and resilient analysts over time, who are not afraid to experiment responsibly.
Analytics projects will include, but shall not necessarily be limited to:
Identifying and analyzing drivers of Servicing performance
Leveraging advanced analytical techniques to build unique solutions that improve agent experience or improve business outcome
Leveraging time series techniques to understand historical performance and predict future outcome.
Developing and testing what-if scenarios
The successful candidate must be intellectually curious, proactive, collaborative, driven, and communicative. The successful candidate will be key in furthering the use of analytics techniques and storytelling within the team.
Our Way of Working
We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.
What You’ll Do:
Champion Customers: Develop in depth data solutions that provide key business insights. Leverage data analytics to derive insights from customer behavior, customer experience and associate metrics to drive business actions
Relate and Inspire: Collaborate with process owners across different teams in Servicing on analytical projects. Incorporate new data elements, sources and channels to help promote efficient and effective strategies and customer contact preferences
Elevate Every Day: Execute projects under aggressive deadlines with limited guidance and direction from management.
Act as Owners: Prepare and deliver presentations summarizing findings and recommendations; demonstrate an ability to communicate the same in technical and layman terms.
Support loss/cost and sizing estimations to enable prioritization and demonstrate business benefit.
Provide thought leadership, strategic and analytic support to the group through the utilization of data mining skills and business knowledge.
Conduct ad-hoc analyses and reporting as needed.
Develop process controls and produce documentation, as needed.
Perform other duties and/or special projects as assigned.
Experiences You’ll Need to Succeed:
Bachelor’s degree in advanced analytics/machine learning, mathematics, or computer science; OR in lieu of Bachelor’s degree, high school diploma and 10+ years of relevant work experience
8+ years of analytics experience, including extracting/summarizing data, analyzing data to understand hidden patterns, visualizing data, and communicating the outcome to business leaders using storytelling techniques.
5+ years of experience with any analytical tool (e.g., Python / R / MATLAB, PyTorch or TensorFlow + Keras, SageMaker AI, etc.).
Experience with Cloud Computing, preferably AWS.
Experience working in the Financial Services or related industry.
Experience in querying and analyzing larger datalake /data warehouses / SQL Server / Oracle DB.
Skills You Have That Will Delight Us:
Master's degree in advanced analytics/machine learning, mathematics, or computer science strongly preferred.
7+ years of demonstrated success in developing and delivering analytics solutions.
Capable and influential in delivering compelling data-driven solutions; capable of being proactive around the same and not just reactive.
Ability to propose alternative data options; recommend, drive, and implement the most efficient solutions.
Previous experience in retail finance or financial services; special consideration for domain knowledge of SYF Collections processes and procedures, especially outbound operations and inbound servicing, including the application landscape supporting said operations.
Experience working with large amounts of data.
Proven analytical and decision-making skills.
Grade/Level: 11
The salary range for this position is 115,000.00 - 200,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
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