Associate/Sr. Associate/Manager - Agile Core Platform Experience, US Consumer Services

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Organization Overview:

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing, and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.

US Consumer Services is accountable for delivering high value start and stay experiences and customer service support for those considering or prescribed Lilly medicines, including the continued growth and optimization of US LillyDirect. As experts in US consumer and healthcare trends, service delivery excellence, and digital innovations, we help US brands deliver best-in-any-class experiences for improved patient outcomes and desired business objectives.

Responsibilities:

The Associate/Sr. Associate/Manager – Agile Core Platform Experience exists to create organizational agility. The qualified candidate will be a hands-on leader who moves across teams, connects strategy to execution, and turns insights into action. This role supports high-priority, cross-functional workstreams across the Core Platform Experience team, including Consumer, Healthcare Provider, Fulfillment experiences, ensuring clarity, alignment, and measurable results.

This role will report to AVP. Core Platform Experience

• Lead and execute cross-functional work: Own initiatives that span multiple teams. Define goals, structure work, and drive delivery through completion balancing strategic leadership with hands-on execution.
• Create organizational agility: Step into areas where ownership is unclear. Bring structure and clarity to ensure critical initiatives move forward efficiently.
• Synthesize and apply insights: Gather and analyze data, feedback, and performance trends to identify opportunities, connect dots across the business, and recommend clear next steps.
• Bridge functions and build alignment: Partner across Core Platform Experience and Cross-functional teams across the organization to keep teams connected and ensure work ladders up to shared priorities.
• Drive continuous improvement: Monitoring for barriers, capture learnings, document best practices, and develop repeatable playbooks that strengthen how the organization operates.
• Lead change and rollouts: Launch new processes, pilots, or systems; manage communication, adoption, and feedback loops to ensure smooth transitions.
• Deliver operational excellence in consumer journeys: Create and maintain consumer journey maps, identify leakage and drop-off points, and recommend solutions to improve Start & Stay experiences. Track progress, resolve blockers, and maintain accountability for measurable impact.

Basic Requirements:

• Bachelor’s degree
• 3+ years of experience in technology solutions and digital experiences in the consumer or healthcare, or wellness space
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.

Additional Skills/Preferences:

• Experience with implementing and optimizing technology and digital experiences, including tools such as Confluence, Jira, AEM, and CRM systems
• Experience in large matrixed organizations and comfort in working with business and technology partners for implementation.
• Previous experience in eCommerce, healthcare, wellness, or pharma space
• Strong communication and collaboration skills
• Analytical and problem-solving mindset
• Ability to work independently and thrive in a fast-paced, ambiguous environment
• Hands-on, proactive approach; willing to roll up sleeves and jump in wherever needed
• Demonstrated ability to identify areas of need that others may not see
• Experience with process improvement and change management

Additional Information:

• Travel %: 0-10%
• Position location: Indianapolis, IN, Relocation package available

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

$58,500 - $137,500

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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