Associate, Sales

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU’LL MAKE AN IMPACT:
We are looking for an applicant to join our Global Sales Team as an Associate, Sales. The role is a key player on our wholesale sales team based in our Atlanta Office. The Associate, Sales is responsible for achieving the sales goals for Carters Specialty Store Customers. The role manages the day-to-day responsibilities in customer-facing account management. 
This role typically reports into the Director of Sales and is a hybrid work role.

40% Customer Relationship Management 

• Supports and delivers sales and profit goals for assigned customers
• Builds and maintains strong business relationships and serves as the primary point of contact to key customers
• Prepares and presents sell-ins of products to customers via virtual or in-person product presentations
• Analyzes business performance and sales trends weekly and/or monthly to determine if any adjustments to sales plans are needed 
• Assists the sales lead in developing forward-looking customer sales plans and budgets, leveraging insights from order analysis and customer interactions
• Partners with cross functional teams including merchandising, planning, marketing, eCommerce, accounting, and operations to ensure account needs and requests are being met

40% Supports the seamless coordination of order file management for key customers from order entry to order shipment

• Supports order entry process from uploading, tracking, editing and auditing; including but not limited to, troubleshooting all order entry issues as they arise
• Acts as the point of contact for accounts regarding shipping, extensions, price errors and bulk confirmation 
• Coordinates with Operations, Management, & Logistics (OML) teams and customer accounts to ensure execution and timely follow up 
• Owns the reconciliation of the order file and communicates updates timely to sales lead  
• Consumes and translates all slides, fall out and order file changes to accounts including post sell in style changes 
• Coordinates the execution of ATS (“Available to Ship”) orders

20% Coordinates and executes all required item set ups for key accounts  

• Provides comprehensive support and seamless execution of all item-set ups. Ensure all requirements for assigned accounts are accurately and timely met 
• Troubleshoots issues regarding item sets ups with cross functional partners including Marketing, Merchandising and eCommerce teams to ensure all copy, images, and product are captured accurately

WE’D LOVE TO HEAR FROM YOU IF:
Must have:

• 2+ years of experience in Sales, Retail, Merchandising, Marketing, Supply Chain, or other related fields
• Demonstrated intermediate Excel skills, proficient in vlookups, pivot tables, if statements, and more
• Exhibits familiarity with retail math, including understanding sell-through, basic account plans, reading an open-to-buy, and identifying sales trends
• Proven ability to work with customers, displaying confidence to influence decisions using fact-based insights
• Demonstrated effective collaboration within a team and cross-functional environment, establishing rapport with internal and external partners
• Exhibited excellent written and verbal communication
• Displayed a strong attention to detail, consistently executing tasks with a high level of accuracy.
• Demonstrated the ability to manage time efficiently and prioritize tasks effectively
• Displayed curiosity by actively asking questions and expressing an interest in understanding the business and product offerings
• Established track record in proactively identifying problems and providing recommended solutions
• Ability to travel and visit stores as needed  

Preferred skills and experience:

• BS/BA degree in Business Administration, Mathematics, Sales, Merchandising, Marketing or other related fields 
• Retail or wholesale industry experience
• Apparel focused role or retail store experience 

OUR TEAM MEMBERS:

• Lead Courageously: Have a strong sense of personal values that align with our Company values
• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
• Drive Growth: Set aggressive goals and implement plans precisely
• Cultivates Innovation:  Respectfully challenge the “we’ve always done it this way” mentality and explore new ways to achieve desired outcomes

MAKE A CAREER AT CARTER’S: 
Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. 
NOTE:  This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.
 

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.