Associate Program Manager - Home Weatherization Program at ICF

Associate Program Manager – Home Weatherization Program
Location: New Jersey Remote – candidates must be in or willing to relocate to New Jersey (must be in NJ within 90 days of starting the position if relocating)

Ready to make a difference?
The Associate Program Manager for Home Weatherization plays a pivotal role in supporting the delivery of energy efficiency services to income-qualified households. This position is responsible for coordinating program operations, facilitating stakeholder engagement, and ensuring that weatherization measures are implemented effectively and in compliance with regulatory standards.

Working under the guidance of the Senior Program Manager, the Associate Program Manager helps manage the full lifecycle of weatherization projects—from initial customer intake and eligibility verification to contractor scheduling, installation oversight, and post-installation quality assurance. This role requires a strong understanding of residential energy efficiency practices, including direct install measures, HVAC upgrades, and building envelope improvements.

This individual will serve as a liaison between internal teams, trade allies, and community partners to ensure seamless communication and timely execution of program goals. The Associate Program Manager will also contribute to data tracking, reporting, and continuous improvement efforts, helping to identify operational bottlenecks and propose solutions that enhance program impact and customer satisfaction.

Success in this role requires a blend of project coordination skills, technical knowledge of weatherization practices, and a commitment to serving vulnerable populations through equitable and effective energy programs.

Why you will love working here:

Quality of life: Flexible workplace arrangements, work-life balance
Investment of the community: Donation matching, volunteer opportunities
Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
And many, many more (Ask your recruiter for more details!)

What you will be doing:

Assist in managing day-to-day operations of the Home Weatherization Program, including subcontractor oversight.
Support the implementation of Phase 1 (Energy Assessment & Direct Install) and Phase 2 (HVAC, Water Heating, and Weatherization) workstreams.
Monitor customer complaints tracker to ensure timely response and resolution from subcontractors.
Ensure a positive customer experience by following up on satisfaction survey results.
Monitor project progress and ensure compliance with program caps and review processes for additional funding requests.
Monitor service interruption daily tracker and ensure subcontractors’ timely response to resolve it.
Collaborate with subcontractors, and other stakeholders to promote program awareness and drive participation.
Serve as a point of contact for field teams and contractors, resolving issues and facilitating communication.
Collect and analyze program data, including incentive tracking, measure installation, and customer eligibility metrics.
Prepare reports for internal and external stakeholders, including summaries of program performance and recommendations for improvement.
Participate in technical training sessions and contribute to continuous improvement efforts.
Identify operational inefficiencies and recommend process enhancements to improve turnaround time and service quality.
Support quality assurance protocols and ensure adherence to BPI standards for energy efficiency retrofit.
Represent the program at community events, workshops, or partner meetings to increase visibility and enrollment.
Occasional travel to the Newark ICF office for quarterly meetings and to meet with subcontractors.

What we need you to have (minimum qualifications):

Bachelor’s degree in energy management, environmental science, public administration, or related field (one year of experience can be substituted for one year of education).
5+ years of experience in program coordination, preferably in energy efficiency or housing services.
Must be able to pass a background check and drug screening.

What we would like you to have (preferred qualifications):

Familiarity with weatherization measures, energy audits, and health & safety protocols is a plus.
Program management experience within energy efficiency
Strong organizational and communication skills.
Proficiency in Microsoft Office Suite and CRM platforms.
Excellent communication and interpersonal skills.
Ability to work with all levels of internal employees, as well as outside clients and vendors.
Experience working with income-qualified programs or utility-sponsored initiatives.
Knowledge of NJ Shares, Census Tract eligibility, and community outreach strategies preferred.
Proficiency in MS Office Applications (Word, Outlook, Excell, PowerPoint)
Bilingual (English/Spanish) preferred.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. 

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$88,817.00 - $150,989.00

New Jersey Remote Office (NJ99)