Core Responsibilities:
1. Supports digital product management services on Onboard, developing functional expertise, understanding of client onboard journeys, to improve digital product results.
2. Collaborates with a small cross-functional team of technology and design to understand client need and drive change to the client experience.
3. Supports digital product teams towards best practices and learnings. Ensures delivery of messaging, communication, and customer outreach as necessary.
4. Raises client needs with the Product Manager / Product Lead and provides input to inform the product strategy.
5. Assists with planning, development and implementation of a new product.
6. Supports analysis of markets, developing detailed product features and requirements, and developing implementation plans.
7. Participates in and provides recommendations for ongoing business planning and departmental prioritization activities.
8. Participates in special projects and performs other duties as assigned.
Qualifications and Experience
Demonstrable experience of managing products within financial services or function-specific environments is highly desirable.
Experience working with user-facing digital products, such as client onboarding preferred.
Practical knowledge of JIRA and Confluence
Strong stakeholder management
Excellent organisation and time management
Practical knowledge of agile delivery methodology, namely Scrum
Strong analytical mindset and comfortable with data, generating evidence to inform key prioritisation decisions
Special Factors:
Vanguard is not offering sponsorship for this position.
This is a hybrid position and would require you to work in the Manchester office Tuesday-Thursday.
Why Vanguard?
Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients.
This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments.
It's what we stand for: value to investors.
Inclusion Statement
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.