Associate OTC

Associate OTC - Pune

“Life Unlimited” At Smith+Nephew. We craft and Manufacture technology that takes the limits off living.

The Associate will be responsible for the delivery of effective and efficient Order to Cash processes as well as for following the designed control metrics as described in the S+N Finance Order to Cash taxonomy.

What will you be doing?

• Allocate and reconcile customer payments

• Ensure accurate and timely application of payments to customer accounts.

• Process write off requests, offset requests, and application reversals.

• Download Bank Statements and review against payment remittances

• Use central email box in outlook to acquire customer remittances

• Process credit card payments

• Work with collectors to acquire missing payment remittances

• Contribute to accurate customer statements

• Follow processes according to SOPs.

• Refer and raise any issues in applying payments to Manager for further action.

• Ensure compliance with cash application policies and procedures

• Implement operational improvements.

• Work with OTC tools: SAP, Getpaid.

• Nurture strong collaborative relationships with internal customers and collaborators, including collections, Treasury, credit management, and any other departments.

What will you need to be Successful?

• Education: Graduate or Post Graduate Degree: B.Com / M.Com.

• At least 1-2 years of experience in an international environment, preferably in Collections, Cash Application, Order to Cash (OTC), department.

• Proven record of operational improvements will be an asset.

• Excel skills on intermediate level

• SAP experience preferred

• GetPaid experience will be an asset

• Proficient in English communication (written and spoken). Ability to communicate optimally with colleagues and customers across the Finance Operations team and the wider business.

• Apply customer first approach to anticipate and deliver customer needs and expectations.

• Ability to analyse financial data, draw sound conclusions.

• Flexible to work in shifts.

You. Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and patients we serve.

Inclusion + Belonging – committed to welcoming, celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website it on our website https://www.smith-nephew.com/.

Other reasons why you will love it here!

• Your future: Major medical coverage + Policy exclusions and Insurance non-medical limit.

• Education Assistance

• Work / Life balance: Flexible Personal / Vacation time off, Privilege leave, Floater leave etc.

• Your Wellbeing: Parents / Parents in law’s insurance coverage also available.

• Flexibility: Hybrid work model (for most professional roles).

• Extra Perks: Free Cab Transport facility for all employees, one time meal provided to all employees as per shifts. Night Shift Allowances.

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