Associate Operations – BOWS

Associate Operations EMEA / APAC  

The Firm is seeking to add to its Platform Operations team in its London office. The Platform Operations team is responsible for managing: (1) the operational onboarding of new client relationships for products distributed by BOWS International, and (2) the operational oversight of BOWS International fund platforms consisting of semi-liquid and closed-ended strategies (UCI Part II, Cayman, Australian Unit Trust). This individual will work on projects across the various funds supported by Platform Operations with a focus on client onboarding, creation of new processes and process improvement, automation, data mapping, and strategic project management. The individual will interact regularly with sales, product, legal, fund finance, Platform Operations [NY], technology, and senior management. 

Responsibilities: 

Assist with ongoing design and development of a scalable and robust operating model, and the ongoing management of the day-to-day investment operations for BOWS International [APAC and EMEA] products. 

Sales Support 

• Assist BOWS International [APAC | EMEA] sales team to deliver a gold standard customer journey during initial pre-onboarding queries through to onboarding with the Transfer Agent. 

• Support the sales and fundraise teams in due diligence processes with operational expert knowledge. 

Client Onboarding 

• Work with our Transfer Agents to ensure the successful onboarding of new clients, including helping to manage AML/KYC processes along with any bespoke requirements.  

• Coordinate with the AIFM of the Funds to help facilitate the subscription process across the platforms. 

Operational Oversight 

• Conduct oversight of the Transfer Agent and technology fund platforms (e.g. iCapital) as it relates to investor onboarding, transaction management and internal reporting, ensuring SLAs are met, and maintaining a high level of service for clients. 

• Work with our Distribution Partners, Wealth Platforms, and other external stakeholders to manage ongoing data and reporting requirements for clients. 

• Liaise with Platform Operations [NY] and Fund Administration teams [Chicago] to assist with cash management processes between our Funds, and other entities within each Fund’s structure. 

• Work with Fund Administration to assist in the review of trail fee and placement fee payments, Coordinate with our distribution partners to ensure the accuracy and timeliness of relevant inputs and reports. 

Processes and Procedures 

• Maintain core operational and onboarding process documents with a process of regular review and update. 

Data and Reporting 

• Work with Global Business Intelligence and Strategy to manage and oversee BOWS International [APAC | EMEA] data flows, and regional mapping. 

• Coordinate investor level tax reporting for relevant jurisdictions [based on investor demand]. 

• Coordinate the creation and maintenance of regulatory marketing and distribution documents. 

• Liaise with third party vendors [e.g. SIX Financial Information, Fundinfo FE] to ensure proper distribution of fund data and NAVs.  

 Qualifications & Requirements 

• Bachelor’s degree including at least 4-6 years’ experience in a fund finance or fund operations role.  

• Experience working with Luxembourg fund structures is preferable.  

• Proven ability to learn quickly and prioritize multiple projects.  

• Strong technical skills that can contribute to automation and process improvement.  

• Strong interpersonal skills, with the ability to work well in a team environment.  

• Strong oral and written communication skills.  

• Excellent critical thinking and organizational skills.  

• Energetic and willing to get involved where needed.  

• Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint).  

• Proficiency with Salesforce or similar CRM software is preferable.  

• Exceptional attention to detail, placing a high priority on accuracy.  

• Strong analytical, project management and time management skills.