A Day in Your Life at MKS:
The Associate NOC Engineer is responsible for monitoring IT infrastructure and application alerts, performing initial troubleshooting, and escalating issues as per defined SOPs. This role ensures quick response to incidents to maintain service availability. This position is located in Gurugram, HR, and is required to work a 24/7 rotational shift.
You Will Make an Impact By:
Monitor alerts from monitoring tools and dashboards.
Validate alerts and determine severity.
Perform first-level remediation such as:
Restarting services.
Clearing disk space.
Basic log checks.
Document actions taken in the ticketing system.
Escalate unresolved issues to Level 2 with complete details.
Follow standard operating procedures (SOPs) for incident handling.
Ensure timely communication and ticket updates.
Skills You Bring:
Basic knowledge of Windows/Linux OS.
Familiarity with monitoring tools (e.g., Nagios, Zabbix, SolarWinds).
Experience with monitoring and ITSM tools.
Understanding of ITIL processes (Incident Management).
Good communication and documentation skills.
Ability to work in a 24x7 shift environment.
Diploma or Bachelor’s degree in IT/Computer Science.
0–4 years of experience in IT support or NOC operations.
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Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.
MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .
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