Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
Job Description:
The opportunity:
The Medical Intelligence Associate is responsible for collaborating with the Medical Intelligence Analyst in a team-based workflow to identify and profile healthcare providers based on specific clinical criteria and creating a personalized report to guide a client in their decision-making for provider selection. As a Medical Intelligence Associate, your role is to conduct provider office interviews to obtain availability, insurance, and scheduling information, conduct thorough background verification for each viable provider, and summarize your findings for the Medical Intelligence Analyst. The Medical Intelligence Associate will also complete special projects as assigned to support the operations of the Medical Intelligence team.
How you will contribute:
This job description does not cover or contain a comprehensive list of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Collaborate with the Medical Intelligence and Advisory teams to creatively and strategically solve client requests
• Perform interviews with healthcare provider offices to confirm expertise, appointment availability, scheduling instructions, insurance acceptance, and more.
• Conduct thorough background verification for each viable provider
• Summarize obtained information in a form for the Medical Intelligence Analyst
• Assist Team Leads with special research or administrative projects
What you will bring with you:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High School Diploma required, Associate’s Degree recommended
• Experience in the medical or behavioral health field
• Experience working in a remote environment
• Excellent verbal and written communication skills
• Excellent organizational and prioritization skills, with an interest in improving efficiency
• Strong PC skills: MS Office and Internet research experience required
• Demonstrated ability to work well in a deadline driven environment
• Ability to think quickly and respond to urgent requests and changing circumstances
• Ability to work within a team environment and communicate effectively with team members
• Ability to adapt to workflow changes and business growth in fast-paced environment
• Professional telephone etiquette and skills required
• Physical Requirements: While performing the duties of this job, the individual must be able to walk occasionally. The individual may occasionally be required to bend or stoop. The individual may occasionally be required to lift objects up to 10 pounds.
Salary Range: $39,300 - $53,100
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.
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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.
Life is brighter when you work at Sun Life
At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We’re proud to be recognized in our communities as a top employer. Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.
We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
We do not require or administer lie detector tests as a condition of employment or continued employment.
Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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