The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.
About the Role:
This is an important moment in the life of The New York Times. We have declared ourselves a subscription-first company—staking our future on producing journalism worth paying for and developing deeper relationships with our subscribers. Customer Care is an important part of this mission, serving as the forefront of communication between The Times and our customers. We offer a comprehensive benefits package that includes medical, dental, and vision plans for employees and their families. This package also features health and wellness programs, a 401(k) plan, tuition reimbursement, paid vacation, paid parental leave, and much more.
As the Associate Manager of Customer Care Operations, you will play an important role within a dedicated Scrum team. This team focuses on supporting our digital business, while also providing support for home delivery operations. You will help develop important strategies to boost efficiency and contribute directly to The New York Times' business growth goals. Your primary responsibilities will involve developing and delivering comprehensive training materials, creating impactful, high-quality content, and ensuring the accuracy and relevance of both the Knowledge Base and Help Center resources. You will report to the Director of CX & Care Operations, working on a diverse team with a customer-focused mission. This will be a fully remote position.
Responsibilities:
Basic Qualifications:
Preferred Qualifications:
#LI-Remote
REQ-019297
The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.
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