About the Role:
We are seeking an enthusiastic and customer-focused Associate Helpdesk Engineer to join our global IT Helpdesk team. This is an excellent opportunity for recent graduates or early-career professionals to launch their IT career in a dynamic, international environment. You'll be part of a global team supporting Wrike employees worldwide, gaining hands-on experience with enterprise IT systems and processes.
Your Impact:
- Serve as the first point of contact for IT support requests via our ticketing system, providing friendly and effective technical assistance to employees
- Troubleshoot and resolve hardware, software, and basic network issues for MacOS and Windows devices
- Support employee onboarding and offboarding processes, including hardware provisioning, account setup, and equipment returns
- Assist with device enrollment and basic management using MDM platforms (Jamf for Mac, Microsoft Intune for Windows)
- Maintain accurate IT asset inventory
- Provide basic AV support for Zoom rooms and video conferencing, ensuring smooth operation for meetings and events
- Collaborate with global team members to resolve technical challenges
Your Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field (recent graduates welcome!)
- Understanding of basic concepts (TCP/IP, DNS, DHCP)
- Basic understanding of Windows and MacOS operating systems
- Strong problem-solving abilities and analytical thinking
- Excellent communication skills in English (written and verbal)
- Customer service mindset with patience and empathy
- Ability to work effectively in a team environment
- Eagerness to learn new technologies and IT best practices
- Strong organizational skills and attention to detail and the ability to prioritize tasks effectively.
Standout Qualities:
- Bachelor's degree in Computer Science, Information Technology, or related field (recent graduates welcome!)
- Understanding of basic concepts (TCP/IP, DNS, DHCP)
- Basic understanding of Windows and MacOS operating systems
- Strong problem-solving abilities and analytical thinking
- Excellent communication skills in English (written and verbal)
- Customer service mindset with patience and empathy
- Ability to work effectively in a team environment
- Eagerness to learn new technologies and IT best practices
- Strong organizational skills and attention to detail and the ability to prioritize tasks effectively.
Nice to have:
- Basic knowledge of Office 365 or Google Workspace
- Familiarity with ticketing systems
- Previous internship or part-time experience in IT support
Team Dynamics:
We are a global IT Helpdesk team of six, distributed across multiple locations, responsible for delivering reliable, high-quality IT support for over 1000 Wrike employees. As an in-office team member based in Bengaluru, you’ll become a critical part of our worldwide IT operations—supporting a broad set of devices and services, collaborating on automation projects with IT Operations, and working closely with local HR and Workplace Ops to ensure a seamless office and remote user experience.
Our Work Style:
- MacOS and Windows device management
- Jamf and Microsoft Endpoint Manager (Intune)
- Okta for identity and access management
- Office 365 and Google Workspace
- Zoom and modern AV equipment
- IT service management tools
Why This Role Is Perfect For New Graduates:
- Core training program to get you up to speed
- Mentorship from experienced IT professionals
- Exposure to enterprise-level IT infrastructure and best practices
- Career progression path within our IT organization
- Opportunity to work with cutting-edge technologies
- Global team collaboration experience
- Focus on continuous learning and professional development
What’s Next?
- Recruiter Screening
- HM Review
- Technical Interview (90 mins)
- Cultural Interview (75 mins)
- Final Interview (60 mins) face-to-face
Why Join Wrike?
- 10 days of National and Festival Holidays per year (eight fixed, two flexible)
- 18 days of paid vacation per year
- 14 days of sick leave with a medical certificate per year
- 5 uncertified sick days per year
- Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
- Personal Accident Insurance: Rs 50,00,000
- Term Life Insurance: Rs 50,00,000
- Up to 26 weeks of paid maternity leave for the first two children
- 4 weeks of paid parental leave
- 2 days off for volunteering with nonprofit charities
- Broadband/Internet Reimbursement: INR 1500 per month
- Full-stocked pantry and complimentary lunch
Your recruitment buddy will be Nandini Singh, Sourcing Recruiter.
#LI-NS2
Who Is Wrike and Our Culture
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
