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Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.
Your day at NTT DATA
The Associate IT Data Center Operations Analyst is an entry level subject matter expert and is typically responsible for learning the skills to provide technical support for data center operations, installing and troubleshooting server hardware and software, and ensuring system security and performance.
This role may also be involved in IT infrastructure projects, monitoring network stability, and coordinating tasks with vendors and internal teams to maintain efficient data center operations.
Key responsibilities:- Follows operational processes and ensures that IT services and infrastructure meets operational service level agreements (SLAs).
- Provides non-routine technical support for computer / IT data centre operations, including troubleshooting software and hardware failures.
- Performs installation, repair, and preventative maintenance of computer systems and related technologies.
- Tracks and records system performance and utilisation metrics.
- Analyses IT systems to identify areas for improvement and developing solutions to optimise business processes and IT operations.
- Participates in the development of IT infrastructure projects.
- Maintains access control, data integrity, and file system security for computer / data centre environment.
- Performs any other duties as required by the IT Operations management team.
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To thrive in this role, you need to have:- Some knowledge of data center applications and systems.
- Some proficiency in hardware and software systems like servers, networks and databases.
- Ability to collect and analyse system performance data to identify issues and improve IT systems.
- Ability to effectively communicate technical information to non-technical people.
- Good communication skills, both written and verbal.
- Good analytical and problem-solving skills to troubleshoot issues and devise efficient solutions.
- Developing project management skills.
Academic qualifications and certifications:- Bachelor's degree or equivalent in Computer Science or Information Technology or related field.
- Relevant vendor certifications such as ITIL foundation.
- Additional beneficial certifications such as CNET and CDCDP etc.
Required experience:- Entry level experience in data center applications, as well as server and non-desktop computer hardware, software, systems and other resources within a data center setting.
- Relevant experience in a similar role, with strong understanding of IT and data center operations.
Workplace type:
On-site Working
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today