Location: New York City (hybrid - 2x a week in NY office) or remote but must reside in EST time zone.

What You Would Get To Do:

In this capacity, the ideal candidate would represent the FIRST brand embedded within a Solutions account for a Financial Services company. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST, which embeds specialist talent into organizations to provide Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. The Associate Event Technology Manager is responsible for assisting clients in navigating registration websites, supporting the integration of new technology platforms, and managing data, while collaborating closely with the event delivery team. This role involves assisting the events team with the implementation and ongoing support of new technology platforms, as well as leveraging advanced Microsoft Excel skills to manage event information and generate detailed reports.

Your Contributions

Advises on user experience of all pre-event and onsite registration for both virtual and in-person events
Implementation and project management of event registration websites, app builds and all technological aspects of our events
Troubleshoot technical issues
Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc.
Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request
Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
Work with Event delivery team on overall program logistics, production, and implementation
Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate
Registration desk flow design and set up
Assist in contacting clients for relevant information pertaining to the event
Create and distribute post event client surveys
Coordinate planning and utilization of mobile apps. May assist with build depending on platform.
List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics
Provide the client with cost savings / value adds whenever possible
Travel (15-20% annually) for on-site management of events to ensure full success and reconciliation.

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact recruiting@firstagency.com if you need an accommodation at any stage of the recruitment process.

2-4+ years of experience in Event Technology and Attendee Management including entry level meeting planning and coordination
Strong working knowledge of Cvent FLEX required

Bachelor’s Degree preferred
General knowledge of HTML and CSS is a plus, but not required
Experience with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration website platforms required
Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms preferred
Proficiency with Microsoft Office – specifically with Excel (i.e. comfortable with VLOOKUP function) and PowerPoint
Proven ability to manage multiple projects simultaneously
Very good written and oral communication skills at all levels
Client centric, approachable, able to adjust to client needs and style; adapt to ever changing demands and different client work styles
Motivated, self-starter, ability to take direction and work independently; ability to think innovatively

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

Medical, Dental & Vision, which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA)
401 (k)
Five Flexible Spending Accounts Options
Generous Paid Time Off Allowance
Employee Assistance Program (EAP)
Life, Disability & Pet Coverages
Wellness Stipend
Mobile Phone Allowance
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
Aura Identity Theft Protection
Discretionary Bonus Structure
Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $70,000 to $100,000. This role is also eligible for an annual discretionary bonus.

#LI-KM3

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

#LI-KM3