Job Description
The Customer Segment Strategy team within Integrated Account Management (IAM) Strategic Insights organization is responsible for helping to shape IAM strategy and supporting the access strategy developed by payer marketing. We do this by focusing on key segments (Payer/PBM, Specialty Provider/GPO and Pharmacy/Distribution) that are essential for access and success of our current portfolio and pipeline, and by partnering with marketing teams as they develop their access strategies. With the strength of our existing portfolio and breadth of our pipeline this is a very exciting time to join the Customer Segment Strategy team.
The Associate Director of US Customer Segment Strategy is responsible for the development of a Customer Segment focused strategy that meet the needs of our customers, address external business trends and supports the business objectives of our company. The person in this role will work collaboratively with brand/payer marketing teams and IAM leaders to ensure that our company's strategic business goals are well integrated with IAM’s mission of supporting broad patient access. The Associate Director is responsible for developing the resources and tools to support the Account Managers within the relevant segment.
RESPONSIBILITIES
The functions of the person in this role will include, but are not limited to, the following:
Responsible for above-brand customer strategy & account management approach for assigned customer segment (Specialty Providers/GPOs or Pharmacy/Distribution).
Leads the development of customer segment strategy, considering customer needs, evolving market dynamics, and alignment to our company business needs based on late-stage pipeline.
Regularly monitors the US market access and policy landscape and provides IAM and Brand Payer Marketing with timely updates on segment trends, customer point of view, and strategic implications.
Directs key analyses/projects to address strategic business questions, including management of timelines, budget, and vendor partnerships.
Serves as a thought leader in sharing insights and learnings about significant segment, landscape, and environmental changes with key stakeholders throughout the organization; exchanges ideas and information across business units and cross-functionally
Collaborates with IAM leaders of customer-facing teams to share insights on key customers and develop above-brand customer engagement strategies, such as customer segmentation.
Drives strategic alignment across IAM and Brand teams; facilitates opportunities for IAM input into Brand Payer Marketing strategies and ensures cohesive execution of strategies by IAM teams.
Collaborates with Brand Payer Marketing teams and the IAM Key Account Management team (within Strategic Insights) to support account planning.
QUALIFICATIONS
Education:
Required: Bachelor's Degree
Preferred: MBA
Required Experience and Skills:
Minimum of 5 years of experience in one or more of the following areas: Market Access, Marketing, Key Account Management, or other related functions
Working knowledge of key US integrated customer segments (payer, channel, and provider); understanding of underlying trends in healthcare reimbursement, payment, and coverage in the US, including knowledge of rules and regulations
Strong strategic acumen; demonstrated ability to solve problems with limited information and to operate effectively in unstructured “white space” environments
Strong communication and presentation skills
Preferred Experience and Skills:
Deep understanding of the drivers, strategy and business models of key US integrated customers (payer, channel, provider), including financial considerations, reimbursement dollar flow, and/or data environment relating to medicines
Experience in the commercialization of specialty drugs and biologics, e.g., launch planning, market access strategies, and/or customer engagement
Proven ability to drive innovation and change with stakeholder alignment
Experience in account management and contracting, including contract management, execution, and performance evaluation
Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.
Required Skills:
Accountability, Accountability, Account Management, Adaptability, Business Management, Commercial Account Management, Commercial Contract Management, Communication, Contract Management, Customer Engagement, Customer Needs Analysis, Customer Relationship Development, Customer Relationship Management (CRM), Customer Strategy, Digital Analytics, Financial Acumen, Healthcare Industry, Identifying Sales Opportunities, Management Meetings, Market Access, Marketing, Marketing Management, Operational Delivery, Payer Marketing, Pharmaceutical Sales {+ 4 more}Preferred Skills:
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U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.
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Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
10%Flexible Work Arrangements:
HybridShift:
Not IndicatedValid Driving License:
NoHazardous Material(s):
n/aJob Posting End Date:
11/21/2025*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.