At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
The Associate Director, Patient Engagement; Engagement & Diversity Delivery is responsible for creating innovative approaches and identifying vendors and third parties to deliver recruitment and retention strategies that reach and engage representative patient populations, accelerating enrollment and elevating retention across trials. Key responsibilities include:
Identifying innovative vendors to meet recruitment, diversity, and retention goals, and ensuring their services are optimized for value.
Collaborating with Patient Engagement colleagues to optimize strategy delivery, including content generation, vendor performance, best practices, and customer concern.
Overseeing financial aspects of strategy delivery, adjusting capabilities as needed.
Collaborating within the team (Clinical Capabilities) and broadly across the larger organization (Clinical Design Delivery and Analytics (CDDA)) to share best practices, drive efficiency, and influence strategic delivery.
Ensuring a culture of quality, inspection readiness, and prompt delivery of Lilly’s assets.
Technical Leadership
Operationalize clinical trial recruitment and retention strategies for diverse populations across therapeutic areas, making informed decisions and overseeing budgets.
Drive execution of clinical trial strategies through goal setting, innovative recruitment/retention approaches, and regulatory submissions.
Collaborate with Clinical Capabilities and CDDA to create, implement, and measure diversity strategies.
Apply community-based research to increase trial access for representative populations.
Partner with Engagement & Diversity Capabilities to identify and manage innovative vendors, establishing key performance indicators.
Ensure the creation of culturally sensitive, health-literate deliverables to optimize recruitment and retention strategies.
Maintain and expand relationships with internal and external stakeholders to boost enrollment and retention.
Ensure a culture of quality, inspection readiness, and compliance with global regulations.
Enterprise Leadership
Ensure continuous learning and improvement by addressing patient, caregiver, and investigator needs and driving internal changes.
Lead and influence cross functional communication and shared learning
Drive adoption of innovative approaches for successful recruitment and retention of diverse patient populations, anticipating and proactively mitigating issues.
Leverage data trends to improve future studies from engagement through retention.
Engage external vendors to maintain a competitive edge in recruitment and retention strategies.
Collaborate with industry representatives to learn and apply key findings, shaping environmental practices.
Foster a culture of partnership and shared learning to standardize efficient and valuable practices.
Support the integration of cultural understanding into clinical program strategies.
Minimum Qualification Requirements:
Bachelor's degree in a scientific or health-related field, marketing (or equivalent degree)
Minimum 5 years experience in clinical trials/drug development or broader pharmaceutical industry
Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B, or TN status) for this employment position
Other Information/Additional Preferences
Post-graduate degree (e.g., PharmD, M.S., M.B.A., Ph.D.)
Broad understanding of pharmaceutical drug/device development
Knowledge and experience with project management tools and processes
Proven ability to lead, influence, and meet timelines
Strong interpersonal and excellent communication (written and verbal)
Strong organizational and critical thinking skills
Experience managing complex, cross-functional projects
Understanding of clinical drug development processes and task interdependencies
Experience with clinical research investigators and representatives
Ability to lead and influence teams towards common goals
Skill in anticipating and resolving technical, operational, or business problems
Innovative solutions to increase clinical trial access for diverse populations
Minimal travel required (10-25%)
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$115,500 - $169,400Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
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