Associate Director of Product, Complex Care

Reporting to the VP of Product, Care, you will lead the product strategy, roadmap, and execution for our Complex Care portfolio — which powers the delivery of high-touch, longitudinal behavioral health care across employer and specialty care domains. In this role, you’ll lead a team of four Product Managers and partner cross-functionally with leaders in Specialty Care Strategy, Clinical Operations, Provider Operations, Sales, and Design to create the systems, workflows, and experiences that make complex care scalable and measurable.

Please note that this is a hybrid role based in San Francisco, with an expectation to be in office 2-3 days a week. Our office is located at 2 Embarcadero Ctr.

What you’ll do:

Own the Complex Care Product Portfolio

• Drive strategy and execution across SpringWorks and Specialty Care, ensuring an integrated, scalable experience for members and care teams.
• Collaborate with cross-functional leaders to define, measure, and continuously improve care delivery across diverse clinical populations.

Lead and Grow a High-Performing Product Team

• Manage and mentor a team of Product Managers, fostering a culture of ownership, clarity, and accountability.
• Set a clear product roadmap, define success metrics, and ensure consistent delivery across teams and stakeholders.

Translate Care Models into Scalable Systems

• Build and evolve care delivery workflows, including referrals management, intake, scheduling, transitions, and outcomes tracking.
• Collaborate with engineering and design to productize manual workflows into reliable and scalable product capabilities.

Enable Growth Through Clinical and Operational Impact

• Partner with Specialty Care Strategy and Sales to bring differentiated offerings to market that expand access and improve outcomes.
• Drive alignment across operations and sales teams to ensure scalable adoption of care models.

What success looks like in this role:

• A clear, data-informed vision and roadmap for Complex Care aligns cross-functional teams across SpringWorks and Specialty Care toward shared goals and measurable outcomes.
• Complex Care products are launched, adopted, and deliver tangible improvements in engagement, outcomes, and efficiency.
• Product-driven infrastructure reduces operational friction and drives greater efficiency, coordination and satisfaction across clinical and operations teams.
• Clinical and operational teams report greater efficiency, improved coordination, stronger provider and member satisfaction, and overall stronger outcomes.
• KPIs across engagement, efficiency, provider satisfaction, and member outcomes are defined, tracked, and used to drive ongoing iteration through data and experimentation.
• Product Managers under your leadership grow in strategic ownership, autonomy, and cross-functional influence, contributing to a strong culture of accountability and impact.
• Spring Health is recognized as the leader in scalable, outcomes-driven behavioral health care for complex and high-acuity populations.

What we expect from you:

• 8+ years of experience in product management, including at least 2 years leading PMs.
• Proven ability to build and scale healthcare or care-delivery technology products.
• Strong understanding of clinical and operational workflows in behavioral health or adjacent care settings.
• Experience balancing clinical integrity, operational feasibility, and business growth.
• Data-driven mindset and comfort making decisions in complex, ambiguous environments.
• Excellent leadership and communication skills, with a bias for collaboration and outcomes.
• Familiarity with longitudinal care models, Speciality Care, EHR systems, or care coordination platforms is a plus.

The target base salary range for this position is $206,480 - $258,100, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.